Works with wifi – not with 4G android

  • Resolved Groovyx9

    (@groovyx9)


    7 years, 1 month ago

    Hi,
    quick issue : cannot fully load the pdf (using the premium secure version – but in “not secure mode”) when browsed from an android tablet or an android smarphone.
    Some pictures does not appear, some pages are white (empty). PDF are optimized (2 MB !)
    It works when the android device is wifi connected (even with a poor connection) and it does not fully work when using 4G (even @ highspeed)
    Any idea what is wrong?
    Thanks

    • This topic was modified 7 years, 1 month ago by Groovyx9.
Viewing 2 replies - 1 through 2 (of 2 total)

  • Thank you for your post.

    Please could you get in touch with our support team via email, ideally containing a link to the page on your site?

    Email: [email protected]

    To be honest, the stock Android browser isn’t very reliable – it could be worth also trying Chrome on Android to see if that behaves differently.

    I may not pick up replies to this forum thread here.

    Regards,

    Dan

    Thread Starter Groovyx9

    (@groovyx9)

    “Please could you get in touch with our support team via email, ideally containing a link to the page on your site?”

    Ideally, could you please answer my support requests, the one I sent yesterday and the one I resent today?
    ??

    Don’t bother I found the issue.

Viewing 2 replies - 1 through 2 (of 2 total)
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