Worse support ever! I paid for new license and support team not responding

  • Resolved Yorge

    (@jerrry)


    6 years, 4 months ago

    Helo there,
    is there any support team for WPTouch Pro? I renew my license for another year, but I can’t download invoice from Account area on your website (and I really need that invoice, because I bought it for my company).

    I asked support team for WPTouch three times during last three weeks via “Leave message” form on your website, but no one replied to me. I’ve also used e-mails @wptouch.com, but again with no reply (asked two times) ??

    This is the worst support for paid product ever. I paid money and no one respond for this stupid thing in 3 weeks. And I don’t need to solve any WordPress issue or conflict with your plugin, I only need invoice from you!

    Guys, I really need to get my invoice for my new 1 year subscription, which I bought 9th of July, because I cant download it from my Account area – there is blank space in “Invoices” column, no download button, as you can see on this screenshot https://imgur.com/a/kLfF2L8

    So what can I do, if no one from support team responding?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor WPtouch

    (@wptouch)

    Hey @jerrry,

    I’m sorry that you had difficulty getting in touch with our support team- we recently transitioned to a different ticketing system and have been ironing out some bugs along the way.

    We did receive a support ticket from you last night which we replied to this morning- according to our ticket system you saw our reply and the attached invoice. Also, just so you know, we’ve removed the “Leave a message” window for now from the primary site since that was funneling tickets directly into our previous ticket system.

    Please let me know if you need anything else.

    Regards,

    Zach

    Thread Starter Yorge

    (@jerrry)

    Hello Zach, thank you, it takes little bit more time, but great than someone from your team finally respond to my request. Hope you will fix all technical issues with your ticketing system soon.

    Regards,
    J.

Viewing 2 replies - 1 through 2 (of 2 total)
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