Worst Plugin ever!

  • I’m afraid these people just want your money.

    Their own trouble ticket system doesn’t update you via email when they respond. You have to log into their website to see if they’ve responded.

    After wrestling with several difficulties around their paid add-ons and not getting useful support responses I finally asked for a refund. Their first response… someone from the team would reach out to me in the next day or so.

    A week later, nobody has contacted me and they don’t respond to further inquiries.

    Buyer beware! There are definitely better options out there in the trouble ticket and customer support sector.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author yeisonbp

    (@yeisonbp)

    Hi @rhsfit,

    We apologize for the experience. Email notifications for you were not reaching your email. This was a temporary issue. The notifications are reaching your email now. You won’t need to access the ticket system to get notified. Please let us know your feedback for improving our support experience.

    Thread Starter bwlinux

    (@rhsfit)

    BUYER BEWARE!

    They have not actually responded to any tickets in 4 weeks. My review stands. Worst plugin ever. Purchase at your own risk. Note the high number of bad reviews in the past several months.

    Plugin Author yeisonbp

    (@yeisonbp)

    Hi @rhsfit,

    I am going to clarify some issues with this review.
    1) You did receive replies to your technical issues. And those replies were relevant in educating you to the issue at hand. Your claim to not receive replies to tickets is false!
    2) I am clear in how our products work and our clients have different options to check how it works by checking our detailed documentations with screenshots. We even have our demo site where there is the option to test our add-ons before purchasing: https://asdemo.awesomesupport.com/
    3) Because you disagreed with the solution provided and became angry, and from your frustration you have written claims that are false and misleading.
    What I did:
    1) I answered each technical ticket and provided workable solutions to the issue. Presented the current capabilities from our products. I am transparent in explaining how our software works, and offer options for new possible development options, solutions that you did not agree to discuss.
    2) I work hard for each and every customer. It is difficult for me to deal with a case that has anger which clouds the facts. It’s a feel like a personal attack against me, but it takes some time (and a few sleeps) for me to review and respond in a level headed way without anger or frustration on my part too. It’s especially tough when I know that the core of the issue is related to something else and not the overall theme of the accusation.

Viewing 3 replies - 1 through 3 (of 3 total)
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