• BUYER BEWARE !! – Paid 1yr subscription fee and after 2 months no longer compress images automatically on upload. Several members here are having the same issue as well. Requested a refund on the remaining portion of my subscription and was told – TOUGH LUCK WE don’t Offer any refunds.
    So, a word to the wise – If the free one works your lucky but DON’T PAY for the registered one as there is no guarantee it will work in the future and if doesn’t your out your money and the support is a really joke.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator cubecolour

    (@numeeja)

    wp media please stop asking people for login & ftp access to their sites.

    Please see the forum guidelines:

    Forum members, including plugin and theme authors, should never ask for admin or FTP access to a server, MySQL, or WordPress installation.

    Plugin Author WP Media

    (@wp_media)

    We aren’t asked them to provide them their access on the forum.

    We ask for access to a website so that we can resolve an issue in the fastest possible way.

    Every WordPress site is different, using different themes, plugins, server configuration, etc to create a very specific environment which we cannot reproduce exactly in order to troubleshoot.

    So the only solution is to access our customer’s website directly.

    This is a standard procedure that we do for many of our customers without any complaints. Other providers of premium WordPress products do the same. We treat sites and data of our customers with respect—we are just trying to solve the issue for them quickly and efficiently.

    Moderator cubecolour

    (@numeeja)

    The rule is clear – you should not ask for these details on the www.ads-software.com forums

    Providers of commercial products can request whatever details they want on the support area of their own site, but this is not appropriate on the www.ads-software.com forums.

Viewing 3 replies - 1 through 3 (of 3 total)
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