Worst support ever

I think so too! Send multiple emails, most of which are unanswered, and a small number of which are just the contents of the document. It doesn’t address the needs of users at all…

Good plugin? Yes
Good support? Hell no!

Hello @mdghion and @dujin,

I am sorry to know that you had an unpleasant experience with our support team. Is it possible to share the first 4 characters of your email address?

I would like to take a look at what went wrong and make it upto you if possible ??

to share the first 4 characters of your email address?

My email address is zwjz********@163.com

I’ve sent a lot of emails, but I haven’t heard back from you. I sent 3 emails yesterday, but I still haven’t heard back from you on Monday night.

@badsha_eee The first four characters of the email have been replied to you. I sincerely hope that you can reply to the email as soon as possible. Don’t let the paying users down.

Hi @dujin,

I have replied to all the threads you had here and my colleague Malissa replied to your emails.

@badsha_eee Thank you for your reply, I can find that the reply here is faster than the email reply, thank you!

Hey look: These people actually can use a keyboard!

You know what:
SUPPORT IS HELPING BEFORE THE FIRE IS BURNING IN THE REVIEWS.

Hi @badsha_eee,

Your support team answered me only after this bad review,

But the worst part is that the bug that is happening started after an update

And your support team had no other answer than “Plugin Conflict”,

First, they answered me with that,

Second, they told me that they would send me a guide to check the bug and the guide was about “Plugin Conflict”,

Seriously? Are your team saying that I am some kind of stupid?

As you asked, my email first four letters are: “math”,

Please, It’s been a month with the bug and seems like you don’t care,

I would buy the lifetime subscription, but with this support you really lost a client,

If you could check the bug, it would be great,

Really sorry about the bad experience. Can you please schedule a call with me from here https://calendly.com/sekander/30

I tried searching our mailbox for your email but could not locate your thread. So, I think we can solve it faster in a call.

Hi @badsha_eee,

I scheduled the meeting,

The bug is basically:
1- When creating a new lesson, on the edit window, there’s a “Classic Editor” button.
2- When I hover the mouse over the button, the link WordPress show on the bottom left of the screen is: /post.php?post=0&action=edit
3- When I click on the button, I’m redirected to the lessons (custom post type) page.
4- No new lesson is created.

Thanks for the help,

See you soon,

The issue that my website was facing was solved after the meeting,

It was happening due to a security update of Tutor, and a feature that we used was deprecated,

The support can be improved and the good point is that they are always trying to improve,

Thanks @badsha_eee for the help understanding the issue,

Best regards,