Worst Support Ever

  • First, they deleted all of my blog posts when they “configured” the plug in for me. After I got those restored and deleted everything they did, I tried to install the plug in myself.

    The query page was broken. It did not function correctly. They asked me to wait for the latest version which would be released “soon”. Somehow, after a couple days, it started working. Magic!

    “Our plug in works fine, but wait for the next version.”

    Now, I had to do the mapping. I made a mistake and asked for help. It’s been 8 days. They’ve asked me questions in that time, which I’ve answered within minutes.

    It’s still not working. I started this journey of misery on March 25, 2015. Today is April 15, 2015.

    I’m giving up. They can keep my money. It’s not worth the angst any more.

    Stay away form this company.

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  • Plugin Author Realtyna

    (@realtyna)

    First of all, we have crystal clear support coverage. Conditions for providing access have been clear in the time of purchase:

    https://support.realtyna.com/index.php?/Knowledgebase/Article/View/457/0/realtyna-support-coverage

    PLEASE NOTE: Customers are strongly advised to make regular back-ups of all database and website related files. Realtyna cannot accept responsibility for any loss of data at any time.

    Secondly, we always recommend to arrange the mapping by our team and it was part of your purchase. You have decided to do the mapping on your end and when you provided the access we faced a messed up and wrong mapping which caused spending a lot more time compared to a fresh installation.

    Even you didn’t provide FTP access to our team despite clear agreement in the support coverage! This resulted to waste a lot of time and energy both from us and you. When you finally provided the FTP access, it was already late.

    If you still need support, you are welcome to open a ticket.

    Regards

    Realtyna MLS Team

Viewing 1 replies (of 1 total)
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