I’d like to chime in here – first of all, we have a free version of IgnitionDeck available right here on the WordPress repo. While this version is very limited in functionality, it does provide a pathway to register on our site and gain access to our general forums. So no money is required, if you’d like to see how our support plays out on a day-to-day basis.
You’re also welcome to write [email protected] and ask any manner of questions about our products as you like. We often exchange many emails with potential customers before they purchase (or decide not to). It’s in everyone’s best interest to determine whether our products are the right fit ahead of time.
It isn’t very helpful to anyone to make such general statements about our product suite, giving no specifics as to the nature of the issues you encountered. We want to help all of our customers use our products successfully, but without specific information on what the exact problems are, we cannot take your complaints very seriously. The vast majority of our customers are quite satisfied with our offerings.
I think it’s important to keep in mind how inexpensive our price points truly are, and what that means in conjunction with the self-hosted nature of our products. For a serious business venture, even 1k for your own crowdfunding portal is pennies on the dollar compared to other equivalent solutions available.
We can offer these prices because you, the customer, assume the responsibility of owning and maintaining your own WordPress server. There are two sides to this coin – on the one hand, it gives our customers unprecedented control over their own crowdfunding experience. On the other hand, there is a lot that can potentially go wrong.
Because WordPress is an open environment where anyone can do anything, it can sometimes take a bit to figure out if a problem with our product is truly a bug vs something just being configured incorrectly on the host web server. Occasionally, we see some truly freakish interactions which were beyond all anticipation. That’s a risk of the WordPress platform in general.
The difference with us is that we are committed to figuring out the ultimate cause of any problem. Sometimes, that means a system admin needs to reconfigure their server. Sometimes, that means we need to adjust our code. But we view ourselves as being on a team, where everyone wins when you can raise money the way you want to. We do the best we can to help you accomplish your goals, because that’s how we accomplish ours.
