• Resolved Cristian-Mihai

    (@chrismb78)


    Hello,

    I installed the free WowRevenue plugin to try it out but I noticed that it doesn’t work for me. I have the WoodMart theme installed and the product page has a custom layout.

    The WowRevenue campaign section appears for a second then disappears. I tried attaching it via shortcode but it also appears and then disappears, wherever I put it on the page.

    I also attached a video in the link below.

    Thank you.

    https://drive.google.com/file/d/1wZl96_or0Fd_4CCdQhvs6LapCXnN3dP6/view?usp=sharing

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Owadud

    (@owadud655)

    Hi there,

    Thanks for sharing the video.

    I went to your product page and found that it’s working fine.
    Here is the screenshot

    Can you please check and try to use a different browser or incognito mode?

    Thread Starter Cristian-Mihai

    (@chrismb78)

    Hello,
    Thanks for answering me.
    Yes, now I see that it works. I don’t know why but it’s good that it works. ??

    Now that it works I was able to do more tests and I noticed that something is not going well.

    After I add the Quantity Discount option to the cart, the Subtotal in the cart remains the one for the full price. It shows the total for 2 pieces as if they were taken at the list price and does not show the discounted price for 2 pieces.

    Only the Subtotal has problems. The price per item and the Total work fine.

    How can I fix this?

    Thank you.

    • I have attached 2 print screens:

    https://drive.google.com/file/d/1ipXhMkgbZpKKApdamQNPe8wSInOaMrUd/view?usp=sharing

    https://drive.google.com/file/d/1N0_f_2WlVAF68IgTFhhB2LHEuteTb4E1/view?usp=sharing

    Thanks for reaching out. I tried to generate this on my end. Here its working fine – side cart , cart page

    Could you please share a list of the plugins you’re using? I’d like to recreate the same environment for testing.

    Additionally, it would be helpful if you could check for any potential conflicts by deactivating all other plugins and then seeing if the issue is resolved. Let me know what you find!

    Hi @chrismb78,

    I didn’t hear back from you.

    Would you please share the mini cart plugin name? We would love to resolve the issue.

    Your cooperation is highly apricated.

    Thread Starter Cristian-Mihai

    (@chrismb78)

    Hello Owadud,

    I don’t have a mini cart plugin. I just have the Woodmart theme which takes care of that.
    I did a new installation and I only installed Woocommerce and the Woodmart theme and the subtotal it still doesn’t work (it doesn’t show the price from the WowRevenue campaign).

    You can try it live here.: https://mag.s4-tastewp.com/product/aubergine/

    Thank you.

    Hi there,
    I’m able to replicate your issue. It seems to be a reflection issue as it shows correctly after you check the mini cart again.

    Here is the screenshot

    Moreever, our developer is looking into it.

    Thanks

    Thread Starter Cristian-Mihai

    (@chrismb78)

    Hello Owadud,

    Also check the cart page. The Subtotal there still shows the list price even though it has changed in the mini cart after refresh.

    Thanks for the help and I hope we can solve this problem.

    Hi @chrismb78,

    We’ve fixed the mini cart issue but can’t replicate the cart page issue.

    Would you please follow this 3rd step of this article. ?

    Looking forward to your response.

    Thread Starter Cristian-Mihai

    (@chrismb78)

    Hello @owadud655,

    1. In the mini cart I saw that now the price of the WowRevenue campaign appears in the Subtotal, but if I add items the price returns to the list price.
      See the video below:
      https://drive.google.com/file/d/10LFBsPR01s-ArRze80ywAYfD7PAHp9Ir/view?usp=sharing
    2. On the Cart page I saw that if I add items, the price in the Subtotal in products table, becomes the price from the WowRevenue campaign (with 30% discount).
      See the video below:
      https://drive.google.com/file/d/10MVO6Xy9LwkLMXpZfdUmNb0zoaTS-109/view?usp=sharing

      So, in conclusion:
      – the mini cart subtotal looks wrong after refresh.
      – the cart page subtotal in products table looks correct after refresh.

      Thank you.

    Hi there,

    We’ve tried to replicate the issue with WoodMart but it’s working fine on our end.

    For a prompt reply, would you please reach out to our support ?

Viewing 10 replies - 1 through 10 (of 10 total)
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