Wp-Admin Dashboard widgets empty

Hi @deindorfleben

It appears that this issue may be caused by a conflict with another plugin. To help us further diagnose the problem, could you please open your browser’s console and check for any errors that might be occurring in the WordPress dashboard?

Here’s how to do it:

• Google Chrome/Firefox: Right-click on the dashboard and select Inspect, or press Ctrl + Shift + I (or Cmd + Option + I on Mac), then go to the Console tab.

After opening the console, refresh the dashboard and look for any error messages. If you see any, please share them with us, making sure to remove any sensitive information before doing so.

Thank you for your cooperation, and we look forward to resolving this for you!
Regards,

Hi @amirfallah ,

Issue is not resolved, could you please reopen it.

Thank you for your great hint. Checking the Google Chrome browser’s console shows the following error messages:

With version 14.7.2 I can see data in the widgets, but get the following ERROR messages:

GET https://stats.wp.com/w.js?ver=202437 net::ERR_BLOCKED_BY_CLIENT
jquery-migrate.min.js?ver=3.4.1:2

jquery.min.js?ver=3.7.1:2 Uncaught TypeError: Cannot read properties of undefined (reading ‘_view’)
at Object.draw (chart.min.js?ver=6.7.12:404:45)
at Object.draw (chart.min.js?ver=6.7.12:193:90)
at Object. (chart.min.js?ver=6.7.12:223:205)
at Object.each (chart.min.js?ver=6.7.12:251:538)
at Object.draw (chart.min.js?ver=6.7.12:223:71)
at Object.render (chart.min.js?ver=6.7.12:221:956)
at Object.update (chart.min.js?ver=6.7.12:220:729)
at Object.updateUI (dashboard-widget.min.js?ver=1.8.9.5:1:1533)
at Object.init (dashboard-widget.min.js?ver=1.8.9.5:1:1362)
at HTMLDocument.ready (dashboard-widget.min.js?ver=1.8.9.5:1:1792)

With version 14.10.1 I get the same error messages as shown above and additionally the following:

jquery.min.js?ver=3.7.1:2 Uncaught TypeError: Cannot read properties of undefined (reading ‘_date’)
at t (admin.min.js?ver=14.10.1:1:47544)
at HTMLDocument. (admin.min.js?ver=14.10.1:1:56969)
at e (jquery.min.js?ver=3.7.1:2:27028)
at t (jquery.min.js?ver=3.7.1:2:27330)

No data is shown in the widgets after updating from 14.7.2.

Could you please check and assist?

Thank you very much
Christian

• This reply was modified 2 months, 1 week ago by deindorfleben.

We apologize for the delay in our response.

This issue is due to a conflict with another plugin, which results in the widget not displaying correctly or causing the following errors.

Please make sure to clear the cache of your site and browser completely after updating to the latest version, and check which plugin is causing the conflict by disabling other plugins.

We are also investigating this issue and will fully resolve it in future versions.

Thank you for your patience.

I hope you’re doing well. I just wanted to follow up and ask if you’ve been able to test the suggested steps. Were you able to identify any plugin conflicts, or did updating the plugins and clearing the cache resolve the issue for you?

If the problem persists, could you please share the list of installed plugins? You can easily do this by going to Tools – Site Health – Info and clicking on Copy site info to clipboard. This will help us better understand your setup and provide further assistance.

Thank you!
Best regards,

Hi @amirfallah , Thank you for your reply. I cleared cache and deactivated caching plugin and further plugins but issue still exist. Furthermore I updated all other plugins and issue still exist.

I will deactive all plugins the next days and then try to find out which plugin conflict might exist. Will come back to you soon.

• This reply was modified 2 months ago by deindorfleben.

Hi @deindorfleben

I hope you’re doing well! I wanted to check in and ask if the issue you were facing has been resolved. Were you able to identify the plugin that was causing the conflict?

If not, please go to Tools – Site Health – Info and click on “Copy site info to clipboard.” Then share that information with us so we can help you better.

Looking forward to hearing from you!
Best regards,

Hi @amirfallah , Thank you for your message. We compared the website with version 14.7.2. and 14.10.1, following error messages come up in the browser console additionally with all versions after 14.7.2:

Warning:
jquery.min.js?ver=3.7.1:2 jQuery.Deferred exception: Cannot read properties of undefined (reading ‘_date’) TypeError: Cannot read properties of undefined (reading ‘_date’)
at t (https://deindorfleben.de/wp-content/plugins/wp-statistics/assets/js/admin.min.js?ver=14.10.1:1:47544)
at HTMLDocument. (https://deindorfleben.de/wp-content/plugins/wp-statistics/assets/js/admin.min.js?ver=14.10.1:1:56969)
at e (https://deindorfleben.de/wp-includes/js/jquery/jquery.min.js?ver=3.7.1:2:27028)
at https://deindorfleben.de/wp-includes/js/jquery/jquery.min.js?ver=3.7.1:2:27330 undefined

Error (from source /plugins/wp-statistics/assets
Uncaught TypeError: Cannot read properties of undefined (reading ‘_date’)
at t (admin.min.js?ver=14.10.1:1:47544)
at HTMLDocument. (admin.min.js?ver=14.10.1:1:56969)
at e (jquery.min.js?ver=3.7.1:2:27028)
at jquery.min.js?ver=3.7.1:2:27330

We do not have these messages with your plugin version 14.7.2 and our website. We deactivated many plugins like Caching plugin etc. but so far we did not find the plugin that makes any conflict.

If you do not know any hint we will deactivate all plugins during the next weeks.

Best regards

Could you please send us the list of plugins installed on your site?

You can obtain the complete list by clicking on the “Copy site info to clipboard” option in Tools – Site Health – Info. This will help us identify and resolve the issue more quickly.

Looking forward to hearing from you!
Regards,

Ok, I have now executed further tests and think I found the plugin. If I deactivate the plugin WC frontend manager, which also has widgets in the WordPress Dashboard, the WPStats widgets show values again. Therefore there might be a plugin conflict. Could you please advise how to resolve? Thank you!

Thank you for reviewing and informing us about this matter.

We will investigate this issue and update you with the results soon.

We appreciate your patience.