wp-admin loop preventing opening admin page

  • My site: https://peterswife.org is functioning perfectly.
    However, suddenly I was not able to get into my wp-admin page.
    I thought it had to do with my web hosting at Arvixe, but they say they don’t do anything with WordPress installations.

    When I use: peterswife.org/wp-admin , I get a message that “This page is not loading properly. The server is redirecting the request in a way that will never complete.

    When I use: peterswife.org/wp-login.php , I get the page to input my username and password. Then I get the same message that the server is redirecting the request in a way that will never complete.

    In my requests for help from Arvixe, my web host, they asked for the user name and password for my admin so that they could investigate further.
    I provided them with the info.
    The next time I tried to log in with my username and password, it said I did not have the correct username for the account. It named a different user that I would never have chosen. Arvixe told me to go ahead and get a new password for that weird username since they said that was the username on record for this site.
    I did that, but still continue in a loop that cannot be resolved.

    Can anyone help me fix the loop?
    Does anyone know how I could have gotten the weird username without my inputting it?

    Thank you very much for any help you can give me!!!
    Diane

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  • There are some factors that may have given you this error, Try:

    -Increasing the Memory Limit
    -Disable all plugins
    -Replacing your current theme with a default twenty ten theme.
    The best way to do this is by backing up your theme folder. Then deleting the theme. WordPress will automatically fall back to the default theme.

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