wp admin not displayin correctly

  • Hello,

    since today I have an issue with my wp admin bar.

    On the backend everthing looks fine, but when I’m on the frontend as a logged in user it shows me something like Japanese signs and numbers next to CUSTOMIZER, NEW, EDIT PAGE and so on.

    I’m working with Elementor Page Builder and usually it also shows me EDIT WITH ELEMENTOR in the wp admin bar and this button is not there at all.

    Also Elementor is not loading the page previews correctly.

    Any Idea what can cause the issues?

    I also deactived Elementor to see if has an effect, but there was no difference.

    Any idea is appreciated.

    THANK YOU
    Michael

Viewing 5 replies - 1 through 5 (of 5 total)
  • Arno

    (@arnovanessen)

    Hi Michael,

    Have you tried with one of the default themes from WordPress? (Twenty Nineteen, Twenty Twenty)
    This would show if it is theme related.

    Regards,

    Arno

    Thread Starter michaeltaube

    (@michaeltaube)

    Hello Arno,

    I tried it with Twenty Seventeen, no difference. I’m using an Astra Child Theme and also tried using the parent theme, also no difference.

    Thank you. Any other idea?

    Thread Starter michaeltaube

    (@michaeltaube)

    Now I deactivated all the plugins on my site and it seems to resolve the issue of the wp admin bar. So I’ll will activate them one by one to see which plugin is causing the issue. Hope it works.

    Thread Starter michaeltaube

    (@michaeltaube)

    So I found out that the issue was caused by the Jetpack plugin. So I have deactivated it for now. I also tried deactivating Elementor Page Builder to see if there is a correlation between Elementor and the Jetpack but seems there is none. My version of Jetpack is up to date.

    So what can I can do? Would deinstalling and re-installing Jetpack make any difference?

    Arno

    (@arnovanessen)

    Hi Michael,

    Since the problem is related to the Jetpack plugin it is best to report the issue in the specific forums for this plugin. Unfortunatly there is no way to move this topic.

    You can find the Jetpack forum here.

    Please provide them with a screenshot of the problem and all troubleshooting steps and results you listed in this topic.

    I hope they can provide you with a quick solution for your problem.

    Regards,

    Arno

Viewing 5 replies - 1 through 5 (of 5 total)
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