wp-admin not working after update 2.3.1

i downloaded the previous version of 2.2.11 but have no idea how to upload this as my frontend and backend pages return the fatal error. Any suggestions? I have no idea how to do this manually.

If you can get to the files on your server itself (via FTP or some sort of webinterface courtesy of your hostingprovider) remove the folder “woocommerce” from the wp_content / plugins folder.

I did just that and got back into my backend. However, when I then upload the 2.2.11 zip as a new plug I get a new error, also fatal:
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 491520 bytes) in /var/www/vhosts/url/httpdocs/wp-admin/menu.php on line 267

Nate, do you have Cpanel access to your website or can you use an ftp client to access it?

You should be able to do that using FTP or Cpanel to access your site files on the server – find the plugins folder and delete the bad version:

wp-content
     plugins
          find it in here

FTP and Cpanel are via your hosting so check with them if you’ve not used those.

im using a godaddy managed-wordpress account so Im not sure if their is Cpanel.

@nate1778 yeah, i download old versions and upload from ftp.
this version i using : https://downloads.www.ads-software.com/plugin/woocommerce.2.2.11.zip

I’m back at 2.2.11 after renaming my original woocommerceto woocommerce.old, and using the plugin installer to upload the 2.1.11 zip file.

Looks like there is info here on using FTP:

https://support.godaddy.com/help/article/8940/managed-wordpress-sftp-ssh-and-phpmyadmin-credentials

See also:

https://codex.www.ads-software.com/FTP_Clients

I can’t seem to revert to 2.2.11 without getting that error I mentioned earlier that seems to point to the admin menu.

Note: when you upload the older version 2.2.11 make sure to remove the “-2.2.11” part of the name of the zipfile before you upload it. My WordPress install didn’t like that very much as i’m pretty sure that is where the menu error came from.

If you don’t remove that part of the zipfiles’ name WordPress will install it a folder called woocommerce-2.2.11 also and then (in my case at least) create another entry in the active_plugins entry in the database. In a nutshell I’m going to guess that was the root of my menu problem.

I have 2.2.11 up and running again, I’ll check back here in the morning to see if there’s a 2.3.3 already and if it’s verified to be working properly.

If you’re hitting memory limits you must do this: https://docs.woothemes.com/document/increasing-the-wordpress-memory-limit/

For more help debugging see https://www.ads-software.com/support/topic/how-to-debug-issues-after-updates?replies=1

This morning I followed suggestions given above testing in Twenty Twelve, Plug-ins off (except WooCommerce 2.3) and with DeBug in the True setting. I get no errors on the site front, and still get a blank white screen in the admin. For the sake of it I checked “view Page Source” the only thing that shows is the number 1. No code whatsoever. Would there be any other suggestions? I’m back to WooCommerce 2.1.*

Thanks!

@stear111 if nothing was output, there is still an error and checking the server error logs would probably give you more information.

Thanks Mike,

All I can find is wc-logs which shows nothing. am I looking in the wrong place?

Yeah. I’m talking about your PHP/server error logs. May be in your hosting control panel, or you may have an error_log file on your server where WordPress is installed.