wp-admin won't load

Your “et-shortcodes” plugin seems to be the error.

Delete/rename the folder of this plugin using FTP , or your web-host’s cPanel or whatever file management application your host provides.

Hi,

I completely removed my old installation of wp including the deletion of all the plugins so the shortcodes folder no longer exists. That error was from before I reinstalled and yet I can still not open the wp-admin page.

Any other ideas?

completely removed my old installation of wp including the deletion of all the plugins

– I understand you have deleted ALL plugins. Now try switching to the unedited default Theme (Twenty Fifteen, etc.) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins). If you don’t have access to your admin area, use FTP , or your web-host’s cPanel or whatever file management application your host provides. Navigate to /wp-content/themes/ and switch to the default theme by renaming your current theme’s folder by adding “-old” to the end of the folder name. Alternately, you can remove other themes except the default theme. That will force your site to use it.
– If that the issue still persists, try Enabling debugging and post the results.

Hi,

I don’t have any other installed themes. I completely reinstalled wordpress, I have no custom themes, no custom plugins, a completely blank install as if using it for the first time.

Here are the last few lines from the error log:

[16-Dec-2015 12:51:44 CST6CDT] PHP Warning:  require(/home/pmotion0/public_html/wp-includes/load.php): failed to open stream: No such file or directory in /home/pmotion0/public_html/wp-settings.php on line 21
[16-Dec-2015 12:51:44 CST6CDT] PHP Fatal error:  require(): Failed opening required '/home/pmotion0/public_html/wp-includes/load.php' (include_path='.:/usr/local/php56/pear') in /home/pmotion0/public_html/wp-settings.php on line 21
[16-Dec-2015 12:52:44 CST6CDT] PHP Warning:  require(/home/pmotion0/public_html/wp-includes/load.php): failed to open stream: No such file or directory in /home/pmotion0/public_html/wp-settings.php on line 21
[16-Dec-2015 12:52:44 CST6CDT] PHP Fatal error:  require(): Failed opening required '/home/pmotion0/public_html/wp-includes/load.php' (include_path='.:/usr/local/php56/pear') in /home/pmotion0/public_html/wp-settings.php on line 21
[16-Dec-2015 12:54:45 CST6CDT] PHP Warning:  require(/home/pmotion0/public_html/wp-includes/load.php): failed to open stream: No such file or directory in /home/pmotion0/public_html/wp-settings.php on line 21
[16-Dec-2015 12:54:45 CST6CDT] PHP Fatal error:  require(): Failed opening required '/home/pmotion0/public_html/wp-includes/load.php' (include_path='.:/usr/local/php56/pear') in /home/pmotion0/public_html/wp-settings.php on line 21
[16-Dec-2015 12:56:46 CST6CDT] PHP Warning:  require(/home/pmotion0/public_html/wp-includes/load.php): failed to open stream: No such file or directory in /home/pmotion0/public_html/wp-settings.php on line 21
[16-Dec-2015 12:56:46 CST6CDT] PHP Fatal error:  require(): Failed opening required '/home/pmotion0/public_html/wp-includes/load.php' (include_path='.:/usr/local/php56/pear') in /home/pmotion0/public_html/wp-settings.php on line 21
[17-Dec-2015 09:11:53 UTC] PHP Warning:  Creating default object from empty value in /home/pmotion0/public_html/wp-content/plugins/et-shortcodes/et-shortcodes.php on line 135
[17-Dec-2015 21:36:38 UTC] PHP Warning:  Creating default object from empty value in /home/pmotion0/public_html/wp-content/plugins/et-shortcodes/et-shortcodes.php on line 135
[19-Dec-2015 07:32:41 UTC] PHP Warning:  Creating default object from empty value in /home/pmotion0/public_html/wp-content/plugins/et-shortcodes/et-shortcodes.php on line 135
[19-Dec-2015 13:03:29 UTC] PHP Fatal error:  Class 'Symfony\Component\Finder\Finder' not found in /usr/local/WPUpdate/contrib/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/FileCache.php on line 333

completely removed my old installation of wp including the deletion of all the plugins

But your “et-shortcodes” plugin is still showing up in the errors you reported!!
– Flushing any caching plugins you might be running, as well as server and/or browser caches. Also, any op cache or content network cache, as well as Cloudflare, clear those caches.
– try resetting the plugins folder by FTP.
– If all the above steps do not resolve the issue, then try MANUALLY updating. Download a fresh copy of the WordPress .zip file to your computer, unzip it, and use that to copy up all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory. You may need to delete the old wp-admin and wp-includes folders and files on your server before uploading the new ones. Read the Manual Update directions first.

I’ve just tried your first link and the wp-admin page and home page both load fine, so I’m guessing you figured something out.

Hi,

The shortcodes error is from 07:32AM, this was before I had removed my previous installation. I have not received any errors except for the last one at the time of the first refresh when I could no longer sign in.

I will tru now a manual update.

I’ve tried a manual update, still not working.
How do I remove the site cache? The last line of the error log points to an issue in filecache.php, is this relevant?

I’ve contacted support from my hosting company and they say they are able to access the page. Can you please check and tell me if you are having the same issue as me or can you see the login screen?
https://pmotion.co.il/wp-admin

On my end I’ve tried it on 2 different PCs on chrome and IE

Yes, i am able to see the login screen!

Hi,

Yes it turns out my hosting site blocked my IP from accessing wordpress.
They removed the block and it’s now working!!

Thanks for all the help.

You are welcome ??

I’m not sure how to start a new thread Tara. I have a issues where I can’t login due to “class-wp-error.php” error.
Help?