WP astra pro and horizontal or vertical gallery

  • Resolved Indrekkor

    (@indrekhirsnik)


    8 months, 3 weeks ago

    Hello,

    We are using Wp Astra Pro theme and with the gallery horizontal and vertical position, this plugin causes the first feature image to be not shown when there is not video link added.

    By this i mean the picture is not showing when i click on the first featured image and a lightbox appears, it works for all the other images, and the issue dissapears when i disable this plugin.

    Can you offer a solution?

    Best

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi there @indrekhirsnik,

    We offer additional support to themes and behaviors in our Pro plugin for features other than what’s already included in the free version. If you’d like to try it you can take a look at the Pro version and I’d be happy to get Astra Pro’s templates addressed for the same.

    You also get priority email support for faster response times – https://smalltowndev.com/really-simple-featured-video/

    Best,
    Krishna

    Thread Starter Indrekkor

    (@indrekhirsnik)

    Hello,

    So the thing is that this feature is shown and usable inside the free version, in your changelog it is written, that you made the change to support:
    Astra Pro WooCommerce Module Support?– Support for vertical and horizontal product galleries.
    So this module is not working as expected, if there is now video it does not show the image.
    So this to me seems like a free version issue?

    Best

    We include initial support for third party plugins and themes as much as possible in the free version but due to the nature of wp.org plugins and us being a very small business we can barely afford to provide additional support for free, so we expect if there is a request being made it needs to go through paid support else the fixes come naturally in due time.

    It takes a lot of effort and time to add fixes and maintain a plugin like this, so it helps to get support for the time invested in some way when users do choose to use it and need any additional support especially for premium plugins/themes.

    This version on wp.org is a community supported plugin, but we still try to go over and beyond to answer any and every question.

    I really appreciate you, but please help support us if you wish to have the plugin actively maintained for many many years to come.

    I’m a one man army here, running this whole business. So as a small business owner, I will always be thankful to you and everyone for supporting my business ??

    Best,
    Krishna

Viewing 3 replies - 1 through 3 (of 3 total)
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