wp-content and wp-includes directories missing from backups

Hi @delanet
Sorry, but none of our test environment got your issue after testing.
Could you please make sure that wp-content and wp-includes do not have the .donotbackup file?
Also, is it possible to give me screenshots of your job settings and the activated plugin list?
Thanks!

Yes I can, but how can I share this information privately?

@delanet
please no worry, you can hide your site url, hide part of your server path ??

I can share you complete enviroment with WP access, if you can tell me where I can share the information. I believe that the problem can not be solved by means of simply screenshots.

Hi @delanet,
Thank you for helping us to identify the issue, please pm us directly at [email protected]
Thanks!

Had the same problem.
Switching on Zip-Archive resolves the issue in my case!

CU GeorgBNM

Hi @georgbnm,
So before that which file backup extension you using?
Thank you

Hi @delanet,
Could you please try georgbnm solution?
Thanks!

Hi @duongcuong96,

it was Gzip before, which causes the problems in my case!

Best,
GeorgBNM

@georgbnm Thank you ??

@delanet
since we haven’t heard back from you, I’m going to mark it as resolved.
If you’re still having problems, feel free to let us know ;),

Btw, If you find BackWPUp is useful for you, we would really appreciate if you leave a positive review and rating.
This would encourage us to develop new free features and provide free support ??
https://www.ads-software.com/support/plugin/backwpup/reviews/

No, this case has not yet been resolved. As you may know, Christmas and New Year holidays are currently going on, so I haven’t been at the computer. I’ll go back to this as soon as the holiday time is over.

However, the problem applies to at least TAR and TAR / GZ package formats. I can’t currently test a Zip-shaped package because this is not possible with a hosting provider before they have placed PHP on the ZIP extension.

The problem also applies to ZIP packages (a corrupt package), and several different hosting providers.

just downloaded the plugin and first backup says 14 warnings and 2 errors?

[06-Jan-2019 11:02:24] WARNING: Link “/wpcom-………844/wp-content/advanced-cache.php” not following.
[06-Jan-2019 11:02:24] WARNING: Link “/wpcom-…….844/wp-content/object-cache.php” not following.
[06-Jan-2019 11:02:24] WARNING: File size of “/wpcom-…….844/wp-content/……..911” cannot be retrieved. File might be too large and will not be added to queue.
[06-Jan-2019 11:02:24] WARNING: File size of “/wpcom-……844/wp-content/…=cannot be retrieved. File might be too large and will not be added to queue.
etc ….

[06-Jan-2019 11:17:55] ERROR: Cannot write progress to working file. Job will be aborted.
[06-Jan-2019 11:17:55] ERROR: Aborted by user!
[06-Jan-2019 11:17:56] ERROR: Job has ended with errors in 958 seconds. You must resolve the errors for correct execution.

I have the same problem on multiple sites. I have test change the compression mode but in the backup file missing the directory also wp-content/uploads or /plugin backup only a directory plugin.
In the log non present the error.

Thanks for support

@folletti
Hi, if you using FTP access to download the backup archive then extract it, is the issue happens?
Also, Please show me your server configuration by go to BackWPUp -> Settings -> Infomation -> and press “Get debug info”

Thank you!