WP Content Copy Protection Pro: beware!

  • NO STARS! BEWARE OF THIS PRODUCT!!!

    Update: this review is about the paid PRO version of this plugin. I initially installed the free version but needed the pro version for customisations.

    —-
    In the past few days my experience with ‘WP Content Copy Protection Pro / no right click’ has not been good. I usually do not post reviews unless things are really, really good, or really, really bad. I am afraid that this plug-in falls in the latter category; at least: in my experience.

    I purchased and installed this plugin because the reviews looked very good. And because of those good reviews I forgot to be cautious and installed it on my live website instead of my staging site. That is on me. Lesson learned.

    Initially I did not see anything happen to my visuals after activating; I decided to de-activate it temporarily, to do a deep dive the next day. Quite accidentally, I then found out, despite the plugin being de-activated, that ALL of the visuals on my website were covered in the default non-specific copyright notices. When I checked to see if maybe I forgot to deactivate the software, I found that I had in fact de-activated it. I had no time to look at the settings and decided to delete the plugin, for future reference. To my horror, the copyright notices did not disappear.

    The developer(s) are located outside of my American time zone. The ‘premium support’ for which I paid extra (total cost of purchase $38) was disappointing. Instead of telling me how to solve my issues, they asked for master access to my website to do it for me.

    I refused and asked for a solution that I could implement myself. They told me to send my visuals to them so they could rectify the issue from their end. After some back and forth they told me the solution required re-installing the plugin and making changes to their settings and then de-activating and deleting the product.

    That solution worked and I was so relieved that it did.

    With support of my hosting provider, the technician checked the backend of the website and told me that the plugin had NOT been deleted. So we deleted it. During the time that this plugin was present on my website I noticed a sudden slew of unpleasant comments. They have stopped since I deleted the plugin. Unclear to me if there is a link between the two but there might be.

    I have the excellent plugin Wordfence installed to help me keep my site safe; every time I tried to save the settings for this plugin, in the beginning and after the required re-install, it gave me an alert about untrustworthy software and did not allow me to save the settings. Even when I chose to go forward, I was unable to erase the plugin’s footprint.
    I had to go back to a clean backup of my website from before the installation of the plugin to clean things up. Unfortunately it was from the night before so the plugins were still there and it did not fix the problem.
    I would have had to fork up some serious money for a restoration of the website by my hosting provider. Fortunately after two days of stress we were able to set things straight with the solution the plugin’s support people suggested.

    All in all this was a very bad experience and it just does not feel right.

    I asked for a refund several times before I got a reply. They had promised me to process the refund. But now that they have seen my comment on this page and have stated that they will not pay me because “the phrases you used are defamation and unproven and untrue allegations at all”.

    This review and the request for a refund do not seem unreasonable to me. I have updated this post and have removed some frustrated phrases because I want to look at this as a business transaction gone wrong. If the company decides to still refund me, I will add that to this review.

    I will look for another product to protect some of the images on my website. Be warned!

    I can only hope that the developer will calm down and see this as a learning experience. If it was me, I would go through my code, maybe offer a manual that clients can read so that they know what to expect, and improve the product to prevent situations like these.

    That is my five cents.

    Nicky

    • This topic was modified 2 years, 1 month ago by osnicky59.
    • This topic was modified 2 years, 1 month ago by osnicky59.
    • This topic was modified 2 years, 1 month ago by osnicky59.
    • This topic was modified 2 years, 1 month ago by osnicky59.
    • This topic was modified 2 years, 1 month ago by osnicky59.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author wp-buy

    (@wp-buy)

    @osnicky59
    At first I am very sad that you had such a bad experience with our product.
    We have tried hard during the last period to direct technical support to you, and we have tried as much as possible to obtain your confidence.
    We have everything documented already, with dates and time, we have a very excellent ticket support system, and our technical support is very quick to respond to everyone.
    The process of entering as a manager on the control panel is part of the support process and is only done with the approval of the customer, and when the customer refuses, we provide alternatives and this is normal, and no one has the right to consider that this method of support is a means of penetration because it is only based on the approval of the customer and through him.
    I am really surprised by what I read above of the allegations and accusations that are not baseless.
    All information and allegations in your comment above are fake or retaliatory and incorrect and have the sole purpose of discrediting our product.
    Having a bad experience with a particular product does not mean that the product is bad, it may be that your site contains back doors that allow viruses or unwanted comments to enter. What technical evidence do you have that authorizes you to make such an accusation against us!! Of course there is no evidence.
    As usual with you and everyone like you before, they just write a bad comment and then run away, the goal of such a comment is very clear, and it is only to discredit the plugin that has won the trust of tens of thousands of users.
    We invite you to prove your claim in the right way or delete this very bad comment.
    Distributing accusations in this way is unacceptable and unjustified.
    thank you.

    Thread Starter osnicky59

    (@osnicky59)

    It is never pleasant to get a negative review.
    It happens, it is part of doing business.

    What is not part of doing business is a refusal to refund a product, when a client notifies you well within 24 hours about not being satisfied with the product.

    I don’t know about Europe, but in America most stores have a 30-day money-back guarantee. This is not about the $38 that I spent. It is about the principle of caring about customer experiences; and making sure your product delivers. And improving it wherever relevant.

    If you decide not to refund, that is your decision. This page of the WordPress Forums is meant for honest reviews of consumers. Not for escalating where no escalation is required.

    I hope you will reconsider and I also hope that others will have more positive experiences with this plugin.

    • This reply was modified 2 years, 1 month ago by osnicky59.
    • This reply was modified 2 years, 1 month ago by osnicky59.
    • This reply was modified 2 years, 1 month ago by osnicky59.
    Plugin Author wp-buy

    (@wp-buy)

    Hello again,

    That you made late edits to your first comment confirms the correctness of what we said in the previous response that the rating is full of false accusations for which there is no evidence

    It also confirms that the rating was just a revenge attempt and not based on real scientific and programmatic foundations.

    Your goal was clear from the beginning, which was to achieve the greatest amount of harm, and you did it with the utmost professionalism, you hurt us badly, and then you came in the last comment to teach us the rules of business management!! seriously!!

    I wish you to reconsider the rating by deleting it and rewriting it logically again with a title that does not carry as much incitement as it is now.

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
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