WP Customizer does not work with Astra Pro

  • Resolved natsshop

    (@natsshop)


    11 months, 1 week ago

    Hi there,

    I am grateful for any help. I have Astra Pro, but unfortunately the Pro support doesn’t help. Unfortunately, today I only received an unhelpful answer and then no one responded. I’m having problems with Astra Pro and working with the customizer. Yes, of course I have already cleared the cache several times. When I load Astra Pro in Firefox I get the error: Uncaught ReferenceError: ast_preview is not defined and Uncaught TypeError: wp.customize.control(…).setting is undefined starting from themes/astra/inc/customizer/extend- custom-controls/build/index.js?ver=4.5.2:1. In chrome I have the following error message: incorrect use of . In Chrome I don’t see all the functions of Astra Pro in the Customizer under header builder. I hope I was able to explain this clearly. Oh yes, I have already deactivated all plug-ins, nothing changes. I can’t work in the Customizer in any browser.
    Thank you and regards Gisela

    The page I need help with: [log in to see the link]

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