• Resolved Shannon

    (@spva)


    Hi our website has been experiencing issues for 3 days now and still no resolution.
    We can navigate between all pages in the backend EXCEPT the /wp-admin (plugins, orders, products etc.).

    We’ve been working with our host provider closely and have discovered that the issue is WooCommerce plugin.
    We have deactivated all plugins, switched to a different theme. But as soon as WooCommerce is activated we can’t access Dashboard.

    Customers are still ordering no trouble.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter Shannon

    (@spva)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://dopeflorals.com
    Site address (URL): https://dopeflorals.com
    WC Version: 5.7.1
    REST API Version: ? 5.7.1
    WC Blocks Version: ? 5.7.2
    Action Scheduler Version: ? 3.2.1
    WC Admin Version: ? 2.6.5
    Log Directory Writable: ?
    WP Version: 5.8.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: ?
    WP Cron: –
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.25 (Debian)
    PHP Version: 7.4.24
    PHP Post Max Size: 100 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    cURL Version: 7.52.1
    OpenSSL/1.0.2u
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.1.48-MariaDB-1~stretch
    Max Upload Size: 100 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 5.7.1
    WC Database Prefix: wp_
    Total Database Size: 76.68MB
    Database Data Size: 49.29MB
    Database Index Size: 27.39MB
    wp_woocommerce_sessions: Data: 0.19MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.50MB + Index: 0.19MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 10.52MB + Index: 4.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 0.16MB + Index: 0.16MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 2.52MB + Index: 3.03MB + Engine InnoDB
    wp_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_aioseo_posts: Data: 1.52MB + Index: 0.08MB + Engine InnoDB
    wp_bv_fw_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_bv_ip_store: Data: 0.16MB + Index: 0.09MB + Engine InnoDB
    wp_bv_lp_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 2.52MB + Index: 1.53MB + Engine InnoDB
    wp_csshero3: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
    wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_layerslider: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_layerslider_revisions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailchimp_carts: Data: 0.27MB + Index: 0.00MB + Engine InnoDB
    wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_myCRED_log: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
    wp_options: Data: 6.39MB + Index: 0.19MB + Engine InnoDB
    wp_postmeta: Data: 17.55MB + Index: 13.06MB + Engine InnoDB
    wp_posts: Data: 1.52MB + Index: 0.59MB + Engine InnoDB
    wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_sbi_instagram_posts: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
    wp_strong_views: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_usermeta: Data: 2.52MB + Index: 1.97MB + Engine InnoDB
    wp_users: Data: 0.11MB + Index: 0.08MB + Engine InnoDB
    wp_wczp_postcode: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.17MB + Index: 0.13MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.31MB + Index: 0.31MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.22MB + Index: 0.20MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfconfig: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wffilemods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfhits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfknownfilelist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfstatus: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpforms_tasks_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_wpgmza: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpgmza_circles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpgmza_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpgmza_polygon: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpgmza_polylines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpgmza_rectangles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_za_add_ons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_za_categories_to_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_za_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_za_products_to_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_za_types: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_za_values: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 524
    avia_framework_post: 7
    custom_css: 3
    elementor_library: 1
    feedback: 2
    jetpack_migration: 2
    jp_img_sitemap: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    ml-slide: 4
    ml-slider: 1
    nav_menu_item: 20
    oembed_cache: 12
    page: 17
    post: 4
    product: 67
    product_variation: 70
    revision: 4
    shop_coupon: 33
    shop_order: 3080
    shop_order_refund: 38
    shop_subscription: 21
    wcpa_pt_forms: 11
    wpforms: 2
    wpm-testimonial: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (8) ###
    
    Elementor: by Elementor.com – 3.4.4
    Order Delivery Date Pro for WooCommerce: by Tyche Softwares – 9.27.2
    WooCommerce Checkout Field Editor: by WooCommerce – 1.7.0
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
    WooCommerce Stripe Gateway: by WooCommerce – 5.6.1
    WooCommerce PayPal Payments: by WooCommerce – 1.6.0
    WooCommerce: by Automattic – 5.7.1
    WPForms Lite: by WPForms – 1.6.9
    
    ### Inactive Plugins (28) ###
    
    All in One SEO: by All in One SEO Team – 4.1.4.4
    Check Pincode/Zipcode for Shipping Woocommerce: by  – 1.0
    Enhanced AJAX Add to Cart for WooCommerce: by TheRiteSites – 2.3.0
    Fonts Plugin | Google Fonts Typography: by Fonts Plugin – 3.0.4
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.1.0
    Jetpack: by Automattic – 10.1
    Klaviyo: by Klaviyo
    Inc. – 2.5.2
    
    Loco Translate: by Tim Whitlock – 2.5.4
    Mailchimp for WooCommerce: by Mailchimp – 2.5.3
    ManageWP - Worker: by GoDaddy – 4.9.10
    Multi-Step Checkout for WooCommerce (Pro): by ThemeHigh – 1.1.7
    myCred: by myCred – 2.2
    One Click Order Re-Order: by CedCommerce – 1.1.5
    Page Sidebar for Twenty Seventeen: by Joachim Jensen – 1.1
    Service Area Postcode Checker: by second2none – 2.0.8
    Smash Balloon Instagram Feed: by Smash Balloon – 2.9.3.1
    Strong Testimonials: by WPChill – 2.51.6
    WooCommerce Admin: by WooCommerce – 2.7.1
    Woocommerce Custom Product Addons: by Acowebs – 4.0.1
    WooCommerce Eway Payment Gateway: by WooCommerce – 3.3.0
    WooCommerce Google Address Auto Complete: by Xeno Themes – 1.0.4
    WooCommerce Shipping & Tax: by WooCommerce – 1.25.18
    WooCommerce Subscriptions: by WooCommerce – 3.1.5
    Wordfence Security: by Wordfence – 7.5.5
    WP-Optimize - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.1.12
    
    WP Accessibility: by Joe Dolson – 1.7.9
    WP Fastest Cache: by Emre Vona – 0.9.4
    WPS Hide Login: by WPServeur
    NicolasKulka
    wpformation – 1.8.6
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (2) ###
    
    ManageWP - Worker Loader: by GoDaddy –
    SSO: by Garth Mortensen
    Mike Hansen – 0.3
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: AUD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    
    ### WC Pages ###
    
    Shop base: #164 - /shop/
    Cart: #165 - /cart/
    Checkout: #166 - /checkout/
    My account: #167 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Twenty Seventeen Child
    Version: 2.4.1603953398
    Author URL: https://ecwebdesigns.com/
    Child Theme: ?
    Parent Theme Name: Twenty Seventeen
    Parent Theme Version: 2.8
    Parent Theme Author URL: https://www.ads-software.com/
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: No
    Shop country code: AU
    PayPal card processing available in country: Yes
    Pay Later messaging available in country: Yes
    Vault enabled: No
    
    ### Action Scheduler ###
    
    Canceled: 1
    Oldest: 2021-10-01 01:09:43 +1000
    Newest: 2021-10-01 01:09:43 +1000
    
    Complete: 414
    Oldest: 2021-09-29 04:27:07 +1000
    Newest: 2021-10-06 17:09:02 +1100
    
    Pending: 18
    Oldest: 2021-10-06 19:30:02 +1100
    Newest: 2022-03-25 04:41:08 +1100
    
    ### Status report information ###
    
    Generated at: 2021-10-06 17:09:10 +11:00
    
    Plugin Support abwaita a11n

    (@abwaita)

    Hi @spva,

    Thanks for the detailed post.

    To get a better sense of what’s happening, we’d like to take a look at the PHP error logs. Here’s a guide on several locations you can find them – https://docs.woocommerce.com/document/finding-php-error-logs/

    Thanks.

    Hi @spva

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘WP Dashboard times out when WC is activated’ is closed to new replies.