• Hi, we have a problem with our WordPress site [ redundant link removed ] that has been active for 5 years.
    Last year we installed WP Super Cache and switched to PHP 7.1.
    Since then, ContactForm or any mailing via our website has not worked, nor has it reset the password.
    We suspect that it is due to WP Super Cache, but we cannot find the error and cannot continue.
    ContactForm Support gave no results.
    Maybe someone has an idea what we can still try.

    • This topic was modified 5 years, 1 month ago by Jan Dembowski. Reason: Moved to Fixing WordPress, this is not an Everything else WordPress topic

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Disable WP Super Cache. Does the problem go away?

    Thread Starter lernde

    (@lernde)

    Disable WP Super Cache. Does the problem go away?

    Unfortunately, the problem of deactivating or uninstalling is not gone. The change to a standard topic also did not produce any results.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    >> We suspect that it is due to WP Super Cache, but we cannot find the error and cannot continue. <<

    So that seems to be ruled out, correct?

    Can your site send *any* email? https://www.ads-software.com/plugins/check-email/

    You might try installing an SMTP plugin.

    Thread Starter lernde

    (@lernde)

    So that seems to be ruled out, correct?

    No. Sending Messages from our WP Site are not ruled out.

    Can your site send *any* email? https://www.ads-software.com/plugins/check-email/

    We try to send with check-mail. Plugin says message was sending, but we don`t get any message to our E-Mailadres.

    You might try installing an SMTP plugin.

    This is the last point we can do, but our Mails for TLD lern.de goes over microsoft exchange server, and we dont know the configuration to put in the smtp plugin.

    • This reply was modified 5 years, 1 month ago by Steven Stern (sterndata).
    • This reply was modified 5 years, 1 month ago by lernde.
    • This reply was modified 5 years, 1 month ago by lernde.
    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    On that last point, the plugin’s authors/developers should be able to help. Post a question in the support forum for the plugin you choose.

    Just to be sure, the emails aren’t being spammed?

    Another thing to check — have you used an SPF record that designates your web host as a valid sender?

    Finally, maybe the PHP upgrade broke something mail related. Please ping your host’s support about this.

    Thread Starter lernde

    (@lernde)

    On that last point, the plugin’s authors/developers should be able to help. Post a question in the support forum for the plugin you choose.

    We wrote to the author of ContactForm. Procedure what was tested:
    Deactivate all plugins, switch to twenty twenty theme, no emails arrive.
    Reset WordPress password. No emails arrive.
    The installed theme updated, no emails arrive.
    WP Forms plugin installed, no emails arrive.

    Just to be sure, the emails aren’t being spammed?

    We receive emails on the configured and stored email address. The website has been working for 5 years.
    At some point a customer called us to send us a message via the website and why he didn’t get an answer. That was 2 weeks ago, and we’ve been troubleshooting ever since.

    Another thing to check — have you used an SPF record that designates your web host as a valid sender?

    Unfortunately I didn’t understand.

    Finally, maybe the PHP upgrade broke something mail related. Please ping your host’s support about this.

    We have already written to the support of our hoster, especially since we always receive a clean WP installation on a desired domain via our hoster.
    Unfortunately, we were also unsuccessful here.
    The PHP mailer of our WP installation no longer works, but we don’t know where we should correct or change which entries in the individual PHP files.
    So we could also compare entries, which must be where, so that it works.

    I could post the PHP Compatibility lod files.
    Fished out the error messages there.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    I think an SMTP plugin is your best bet. I strongly recommend installing and configuring one. That should let you go around any PHP or hosting issue.

    Thread Starter lernde

    (@lernde)

    Hi,
    After trying a lot of things around, we found that the email address of our TLD no longer works. If we enter a GMail address, the messages will be forwarded as an email via all available contact forms.
    The question is why and where is the cause?

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘WP doesn`t send any Mailings’ is closed to new replies.