intellivision – I think you are being very unfair. We try our best to support everybody, that includes people who pay for support and people who do not pay for support.
Sometimes support emails get through the chinks as do support requests and we are really sorry about that. Trust me when I say it is very hard to support everybody – we get literally hundreds and hundreds of emails and sometimes yeah I admit it we just drop the ball and loose track of people.
It has nothing do do with us being “jerks” or “uncaring” – if I was either of those things then I wouldn’t have committed the last two years of my life and thousands of $$$ into to this project!!!
For the records there is no such thing as an invalid API key. That is impossible – the problem is that some web hosts do not support CURL or fopen which are the two PHP methods we use to establish a connection with our API database – if your server doesn’t support these functions then your API will not activate against our database. In these cases we always help people manually activate their gold files – sometimes we are not immediate to respond but we always try – and remember I’m only human, so sometimes I drop the ball!!! I’m sorry about that too, and if you keep on my case and email me these things almost always get resolved for people.
Just to give you an example we’ve spent all week fixing bugs and supporting a number of sites – this week alone we’ve helped get 3 more sites up and running – some paying and some not paying. Its all we do.. its just not true that I don’t care and abusing me and the guys here at work is just sad and hurtful :'(
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