WP Edit Tip

Hmmm…
Let me double check from my end.

Yes, that would be very annoying.

It does happen for each user; since the dismiss is added to the user meta.

Does it persist even as the same user?

Yeah, I am the only user. I use WooCommerce and create a new “Product” for each sale/order. So I am constantly creating a new product post and so now the Tip is popping up each time. This is after this morning WP Edit update.

Thanks

Gotcha. Yeah, the tooltip was just added to this update.

But, I can’t replicate the issue.

Here is the logic of the pointer:
1) Check user meta to see if pointer key exists.
2) If it does not… display the pointer.
3) If it does… do not display the pointer.
4) When user clicks “dismiss”… the “wp_usermeta” table “dismissed_pointers” row is updated… therefore preventing the pointer from displaying.

I think something must be interfering with step 4 above.

Are you savvy with opening your WP database.. and browsing to the “wp_usermeta” table?

EDIT: So this is happening on a custom post type? Does it also happen on normal posts/pages?

Sure – I have it open now.

Great.
(Did you see my EDIT above?)

In the “wp_usermeta” table… there is an entry for dismissed_wp_pointers. This entry exists for each user. The user ID is also associated with the entry.

Inside that entry is a comma-separated list of dismissed admin pointers. When you click to dismiss the “WP Edit Tip” pointer; it should add the following value wpe_admin_pointers_1_0_toggle_toolbar to the comma-separated list.

I tested it on a regular page and it continued to pop-up. Here is what I have in the dismissed_wp_pointers field:

wp330_toolbar,wp330_media_uploader,wp330_saving_widgets,wp340_customize_current_theme_link,wp350_media,jwl_utmce_pointer,aioseop_menu_202,aioseop_welcome_202,wp360_revisions,aioseop_menu_203,aioseop_menu_204,aioseop_menu_210,aioseop_menu_211,wp390_widgets,aioseop_menu_220,wp410_dfw

It doesn’t look like the wpe_admin value is being entered.

Hmmmm….

Any experience with your browser console?

Open it up; go to the post/page editor; and click the button to dismiss the pointer.

Any errors reported in the console?

These are the only three errors in the console but they occur on the page load. When I click “Dismiss” nothing else is reported at all.

[links redacted by moderator]

Okay… that doesn’t help either ??
I took the links out; to minimize the chances of spam crawlers to your site.

Let’s pick this up via email. I have to run out for a few hours.. but I’d like to see if you can create me a user account and let me try.

You can use my site to contact me.

Thanks for your patience; and I’ll talk to you soon.

Just emailed you…like 4 times because when I click submit there was no indication at all that the email was being sent so I kept clicking submit. Sorry!

like 4 times because when I click submit there was no indication at all that the email was being sent so I kept clicking submit.

Aha.. that would explain why I receive anywhere from three to twenty copies of an email when someone uses that contact form.

Thanks for catching that!

I’ve changed the form on my site; hopefully this time it will be more apparent the message is being sent ??

I’ve also got your email.. and I’ll get with you after I get the kids off to school.

Thanks; and talk soon.