• Resolved byuenwp

    (@byuenwp)


    During the Registration section, it indicates Domains Covered. xyz.com.

    Under Primary Domain, it list https://WWW.XYZ.COM in the grey box.

    After I’ve installed the certs, it only works if I type in the following.

    https://www.xyz.com = Certs working
    https://www.xyz.com = Certs NOT Working
    xyz.com = Certs NOT Working

    How can I get the certs working for www and non xyx.com?

    Thanks in advance!

    Bob

Viewing 15 replies - 1 through 15 (of 17 total)
  • Plugin Contributor SSL HTTPS Support

    (@gwsharsha)

    Please check FAQ within plugin interface to know how to generate SSL certificate for both www & non-www domain.Follow the instructions and re-generate SSL. Once after you successfully install the generated SSL on your cPanel / hosting platform, please enable “Force HTTPS” feature of WP Encryption.

    This will solve all your said issues ??

    Thread Starter byuenwp

    (@byuenwp)

    Hello Support,

    Yes, I can access my web site by typing in the WWW and NON-WWW domain.

    As per the FAQ, If both are accessible, You will see “Generate SSL for both www & non-www” option on SSL install form. Otherwise, this option will be hidden.

    When I go back to Generate a new SSL, it still says, Domains Covered (pre populated NON-www) xyx.com and the below is the Primary domain (pre Populate with WWW) https://www.xyx.com

    That’s all I see on screen, no other option. Is there a check mark to select for NON-WWW?

    I will generate another SSL Cert.

    Bob

    Thread Starter byuenwp

    (@byuenwp)

    So the messages says…

    SSL host Successfully Installed.

    This SSL certificate was already installed.
    
    The SSL website is now active and accessible via HTTPS on these domains:
    
    The SSL website is also accessible via these domains, but the certificate does not support them. Web browsers will show a warning when accessing these domains via HTTPS:
    xyz.com
    mail.xyz.com
    The SSL certificate also supports this domain, but this domain does not refer to the SSL website mentioned above:
    www.xyz.com

    So what does that mean? Please advise.

    Thanks

    Bob

    Plugin Contributor SSL HTTPS Support

    (@gwsharsha)

    Hello,

    If you open /wp-admin/admin.php?page=wp_encryption&includewww=1 url in your wp-admin i.e., append includewww=1 to url then you can see an checkbox option in SSL install form to generate SSL for both www & non-www

    Thread Starter byuenwp

    (@byuenwp)

    Hello, I’m using WP Encryption v5.6.0

    From the WP Encryption tab, I do not see any check box option in SSL Install form to generate SSL for both www & non-www

    What I do see are…

    SSL Health
    Download SSL Cert
    Force Https
    Reset
    Affiliation
    Support Forum
    Upgrade

    I don’t see the option anywhere.

    Thread Starter byuenwp

    (@byuenwp)

    This issue is still ongoing.

    it’s only working when I type in… https://www.xyz.com

    It will NOT work if I type in https://www.xyz.com or xyz.com

    Anyone??

    Plugin Contributor SSL HTTPS Support

    (@gwsharsha)

    @byuenwp Sorry but we offer limited support for Free version. Please opt for Pro version if you need more customized help.

    Thread Starter byuenwp

    (@byuenwp)

    While I appreciate the support I’ve been given thus far, not sure how paying for the Pro Version will help my issue.

    It’s a simple support question at this point. Does Free WP Encryption support creating of www and NON-www domain?

    https://www.mydomoain.com
    mydomain.com

    Plugin Contributor SSL HTTPS Support

    (@gwsharsha)

    As said before, Yes it does support generating SSL for both www & non-www domain together. If you open /wp-admin/admin.php?page=wp_encryption&includewww=1 url in your wp-admin i.e., append includewww=1 to url then you can see an checkbox option in SSL install form to generate SSL for both www & non-www

    Thread Starter byuenwp

    (@byuenwp)

    Hi there as I mentioned earlier, I don’t see that check box option.

    If you can send me a photo/link/article that shows where to find that option, I’d appreciate it.

    I looked through all the WP Encryption options.

    Thanks

    Bob

    Plugin Contributor SSL HTTPS Support

    (@gwsharsha)

    This screenshot might help you – https://prnt.sc/1edex72

    Please use RESET option of WP Encryption once, make sure you are updated to latest version of plugin and then try the above.

    Thread Starter byuenwp

    (@byuenwp)

    Hello support, Thank you for clarifying the steps needed for me to have www and Non-www domain registered with SSL.

    Why isn’t this a default?
    Why would I have to go through the hoops just to get non-www domain added?
    It would make things easier.

    Please update your FAQ ” How to install SSL for both www & non-www version of my domain?”

    For anyone reading this, here is the solution

    1) From the left panel menu, WP Encryption, hit RESET to RESET KEYS AND CERTIFICATE.

    2) You may need to refresh your screen or click on another menu and then go back to WP Encryption.

    a) For Step 1 of Registration, there is NO option visible to include non-www
    b) In the URL window, you will see page=wp_encryption
    type in &includewww=1 at the end.
    c) It will look like this. page=wp_encryption&includewww=1
    d) Hit enter and just above where it says “Anonymously send…” you will now see the option to Generate SSL for both www & non www.
    e) Check Mark and agree to the terms and click Generate SSL Certificate.

    Thank you Support!

    Bob

    • This reply was modified 3 years, 7 months ago by byuenwp.
    Thread Starter byuenwp

    (@byuenwp)

    Hi support, its time to renew and I’m having an issue.

    When I click the option to Generate SSL Certificate for both www & non-www version of domain, I get an error.

    Your www domain is not reachable, so this option cannot be enabled.

    I can access my website via byuen.com and https://www.byuen.com. Not sure why it saying it’s not reachable.

    How do I fixe the issue?

    Thanks

    Thread Starter byuenwp

    (@byuenwp)

    Is this correct?

    I edited DNS record by adding

    CNAME
    Name: byuen
    Value: byuen.com

    Plugin Author WP Encryption SSL

    (@gowebsmarty)

    Name of your CNAME record should say www

Viewing 15 replies - 1 through 15 (of 17 total)
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