WP Force SSL Customer Service Missing In Action

9/18/22
I have been using WP Force SSL for 6 months now. Its great when its working, but not so great if you need someone to contact for help. Its via a email window, that sometimes works, sometimes it doesn’t. The response time is days, and the response seems to be irrelevant, as though they did not read the description of the problem at all. Just push you off.

I am having a product problem, where the plug in is not displaying on my screen with all the tabs that should be there. So this is something I cannot fix and need direction on whether its at their end or if I reload the plugin, will it lose its license and the membership associated with that, etc. Who knows?

Getting frustrated.

Also, if you are not super adept at all things WP and SSL, you may not realize you have to RENEW YOUR CERTIFICATE every three months— they send email warnings that you will expire in xx days, everyday. So when you go to do this, it is on the complicated side and sometimes it is not seamless. You have to go into your own hosts’ platform and update the certificate and the private key. If you need help with this, well, good luck.
I am just saying that its a good product when it works. If you are having issues, you are kind of on your own.

• This topic was modified 2 years, 2 months ago by wdavis.