WP Form do not work from specific pages.

  • Resolved lasse98

    (@lasse98)


    1 year, 4 months ago

    Hello

    I am using WP Forms on my website, but i am facing some trouble with my form on 2 specific sites when i am using my phone:

    https://profmedia.dk/google-ads/
    https://profmedia.dk/facebook-annoncering/

    I have the same form at the bottom of each site, but it doesn’t work from my mobile device!?? When submitting the form it just sends me to my homepage, and I don’t receive any leads….

    The form works fine from mobile device on other pages, so I don’t get it.

    Could anyone please give me a solution or clarify the problem?

    Best regards

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hey @lasse98 – Thanks for contacting us!

    I looked into the website, and I was able to replicate the issue on my mobile device. When you get a chance, can you please take a look at our troubleshooting guide and let me know how it goes?

    Kindly,

    Thread Starter lasse98

    (@lasse98)

    The form works from every other site on my website, so can you say anything more precise on my problem?

    I have updated the plugins checked my hosting, edited my cache plugin, updated wordpress and tried to deactivate plugins… It will not work?

    Thread Starter lasse98

    (@lasse98)

    Helle Prashant

    I have now tried to implement a new cache plugin on my site, and from incognito it now works from my device. Could you be so nice to see if it works from your device now?

    Hey @lasse98 – Thanks for following up on this ticket!

    I tested the form on my mobile, and on my end, I was able to submit the form it then redirected to this page on successful submission.

    When you get a chance, can you please share if you need any help or have any questions?

    Kindly,

    Hey @lasse98 – We haven’t heard back from you since my previous message, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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