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Resolved cguanaja
(@cguanaja)

3 years, 1 month ago
Hi there,

WP form was working OK but it has stopped working. I’ve added DMARC authentication as per below ling which was the one thing that received a warning when sending a test email.

https://wpmailsmtp.com/how-to-create-dmarc-record/#check-dmarc

Whenever I try to send a test message I get a circle going around and so never get the email, errors that I get as follows:
Event #17 Error Mailer: Other SMTP SMTP Error: Could not authenticate. WP Mail SMTP September 30, 2021 at 8:14 pm
Event #16 Error Mailer: Other SMTP SMTP Error: Could not authenticate. WP Mail SMTP September 30, 2021 at 8:12 pm
Event #15 Error Mailer: Other SMTP SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshootin… WP Mail SMTP September 30, 2021 at 8:11 pm
Event #14 Error Mailer: Other SMTP SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshootin… WP Mail SMTP September 30, 2021 at 8:10 pm
Event #13 Error Mailer: Other SMTP SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshootin… WP Mail SMTP September 30, 2021 at 8:09 pm
Event #12 Error Mailer: Other SMTP SMTP Error: Could not authenticate. WP Mail SMTP September 30, 2021 at 8:08 pm
Event #11 Error Mailer: Other SMTP SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshootin… WP Mail SMTP September 30, 2021 at 8:07 pm
Event #10 Error Mailer: Other SMTP SMTP Error: Could not authenticate. WP Mail SMTP September 30, 2021 at 7:50 pm`

Site went from staging to production and I tested in production and worked both – sending a test email within WP email and also filling out a form on the live website after it came to production – I click on “Event” log and I get the following on some of them:

Source
WP Mail SMTP
/var/www/vhosts/staging.ec-itsolutions.com/httpdocs/wp-content/plugins/wp-mail-smtp/src/Admin/Pages/TestTab.php (line: 314)

Any input here on what may be causing this?

Many thanks.
- This topic was modified 3 years, 1 month ago by cguanaja.

Viewing 3 replies - 1 through 3 (of 3 total)

Thread Starter cguanaja
(@cguanaja)

3 years, 1 month ago

Found an error through browser inspection and found the following resource related to the error.

https://clients.websavers.ca/whmcs/knowledgebase/272/Contact-Form-7-only-works-when-logged-in.-401-Error-on-orwp-jsonorcontact-form-7orv1orcontact-formsorsharpsharpsharporrefill-in-console-when-logged-out.html

I disabled plugin Disable REST API 1.6 and I was able to send form through. What needs to be changed on the Disable REST API 1.6 plugin so WP Mail SMTP by WPForms have no issues from forms that are submitted using Contact Form 7?

Thanks.

Sanjeev Aryal
(@sanzeeb3)

3 years, 1 month ago

Hi @cguanaja,

Thanks for reaching out! The error you’ve shared and the blog post with Disable REST API 1.6 look different.

When you get a chance, could you please share a full error log recorded when you send a test email from WP Mail SMTP > Email Test? Here’s a screenshot for the option to get a full error log. This will give us an idea of what might be going on.

Please send the test email with and without the “Disable Rest API” plugin and share the results here, because I think that this plugin should not cause an issue with SMTP.

Thanks!

Justin Kwapich
(@justinkwapich)

3 years, 1 month ago

Hi @cguanaja,

We haven’t heard back from you in about 6 days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation (please just see my post above).

Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

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