wp-forms: conditional logic not working with firefox

  • Resolved merida90

    (@merida90)


    9 months, 3 weeks ago

    Hi there, I made a form with wp-forms for an invitation. For some fields I used conditional logic, e.g. when there is more than 1 participant from one company, there will appear additional fields for the second, third etc. participant (these fields are only then visible).
    This works perfectly fine with Chrome, but not with Firefox. In Firefox all the additional field are visible right from the beginning, even when no participant has entered his data.
    Do you have an idea how I can solve this?

    (The page with this form is not yet ready and can only be reached by the direct link)

    I use WP-Forms version 1.8.5.4 and WordPress version 6.0.

    Thanks in advance
    Merida

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter merida90

    (@merida90)

    I just saw that the problem only occurs in the private mode of Firefox.

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @merida90,

    Thanks for reaching out!

    As conditional logic is a feature only available with WPForms Pro, it seems that you are using the paid version of WPForms.

    If you have an active license subscription with us, could you please submit a support ticket through the WPForms account dashboard when you have a chance? 

    From there, our support team will be able to take a closer look at the issue.

    You’re welcome to just include a link to this post, if you’d prefer to do that.

    I apologize that we’re not able to respond to paid version questions here in the www.ads-software.com support forums for the free version, but I really appreciate your help!

    Thanks!

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @merida90,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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