• Resolved atomicbong

    (@atomicbong)


    Hi,

    Please check this site.
    https://salonisinha.com/

    I made a Simple Contact Form for the Contact Page, but it shows up incorrectly here.
    I deactivated plugins to check but issue seems to be happening due to wp forms.

    If you refresh the page, it shows up correctly.
    But if you launch it again incognito
    Home page -> Contact Page (issue exists) -> Refresh Page (Form shows up correctly)

    please advise. I am losing business ??

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Ethan Choi

    (@ethanchoi)

    Hi @atomicbong,

    The form seems to load correctly for me.

    However, in case it helps to share, the issue you’re describing seems to be caused by how the theme tries to load the page.

    By default, WPForms only loads its files conditionally. That means if there is no form on the page, we don’t load our files since they aren’t needed. The theme you are using uses AJAX transitions which doesn’t actually reload the page, so the form doesn’t display correctly since the files are not loaded.

    There are typically two ways the issue can be resolved:

    First, in the WPForms settings you can enable the option to have WPForms load the files globally on every page (this is under WPForms > Settings > General tab).
    ?
    ?This is the easiest option, however it does mean that the files are loaded on every page which is less efficient (many sites won’t see a significant performance difference, though, so it could be worth testing out so see if this would be an issue for your site).

    Second, you can reach out to your theme’s support team and ask how to disable the AJAX loading for the particular page in question.

    Hope this helps!

Viewing 1 replies (of 1 total)
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