WP Fusion Lite Integration with Mailchimp

  • Resolved drewwotherspoon

    (@drewwotherspoon)


    5 months, 4 weeks ago

    Dear community, I wonder if someone can help, please.

    I recently rebuilt a website for https://grouprisk.org.uk/. On their previous site they had an integration through WP Fusion to sync users with their Mailchimp account. So, when a new user is added to the site, it automatically created a Mailchimp contact through an API.

    When I began the site build, I took a complete copy of all plugins and the above process was working fine in the new environment. But is has stopped recently and I cannot work out why. I have tried “forcing” the process by going into individual contact records and clicking the “create new contact” button, but I just receive an “unable to create contact in mailchimp” notification.

    Has anyone experienced similar or have a solution for this?

    Very grateful for any thoughts in advance.

    Many thanks,

    Drew

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Jack Arturo

    (@verygoodplugins)

    Hey @drewwotherspoon , you’ve come to the right place ??

    The WP Fusion logs will be your friend here, here’s some more information on how to access them https://wpfusion.com/documentation/getting-started/activity-logs/

    That should show any actions that are triggered in WordPress, as well as any errors related to your configuration or the Mailchimp API. Take a look and let us know what you find out.

    Jack

    Thread Starter drewwotherspoon

    (@drewwotherspoon)

    Hello Jack, thanks so much for such a swift response it is greatly appreciated.

    I can see in the advanced settings that I have the “enable login” box ticked, but I do not have the new tab at the top for activity logs, as per the instructions you kindly sent over. Any idea why that would be.

    To add to this, when I try and “force” the system to create a new contact in Mailchimp I get a failure message and “see activity logs for detail”, but when I click on that it says I am not allowed to see them. Any thoughts on why that would be?

    Forgive me, I am an okay visual designer, but my experience in these techcnial areas is, well, let’s be kind and say developing.

    Again, many thanks for nay help.

    Drew

    Plugin Author Jack Arturo

    (@verygoodplugins)

    If “Enable Logging” is checked here https://i.wpfusion.com/35tXBBFF , and you don’t see the logs tab, then it could be a permissions error.

    For example maybe your user is not a full administrator, or someone has customized the permissions in the admin.

    If you have any custom code, or a custom theme, you could disable the custom code and and try switching back to a default theme to see if it makes a difference (many times custom code is added to the theme files so that’s why switching sometimes works).

    Also make sure you’re running the latest WP Fusion Lite v3.44.8, from https://www.ads-software.com/plugins/wp-fusion-lite/

    Thread Starter drewwotherspoon

    (@drewwotherspoon)

    Thanks again Jack, I will take a look at that and see how I get on.

    All the best

    Drew

    Thread Starter drewwotherspoon

    (@drewwotherspoon)

    Hi Jack, just thought I would update you. Good news.

    I unchecked Enable Logging, saved, ticked it again and saved and the Logs tab then showed. And I have been able to add members to Mailchimp fine now.

    Thanks again for your help.

    Plugin Author Jack Arturo

    (@verygoodplugins)

    Great! Glad to hear it. Maybe something got cached somewhere.

    If anything else comes up let us know, I’ll mark this as resolved for now ??

    Thread Starter drewwotherspoon

    (@drewwotherspoon)

    Will do. Thanks again.

Viewing 7 replies - 1 through 7 (of 7 total)
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