WP-Give: PHP Fatal Error on confirmation screen

  • Resolved atomicdave

    (@atomicdave)


    3 years ago

    We are using a multi-page form for donations, everything works as expected until the payment is submitted. Then we get the following fatal error:

    [02-Nov-2021 23:10:58 UTC] PHP Fatal error:  Uncaught Error: Class name must be a valid object or a string in /home/vps2020/2030orbust.org/wp-content/plugins/give/src/Form/Templates.php:112
Stack trace:
#0 /home/vps2020/2030orbust.org/wp-content/plugins/give/src/Form/Templates.php(98): Give\Form\Templates->getTemplateObject(false)
#1 /home/vps2020/2030orbust.org/wp-content/plugins/give/src/Controller/Form.php(125): Give\Form\Templates->getTemplate()
#2 /home/vps2020/2030orbust.org/wp-includes/class-wp-hook.php(287): Give\Controller\Form->loadDonationFormView('')
#3 /home/vps2020/2030orbust.org/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
#4 /home/vps2020/2030orbust.org/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
#5 /home/vps2020/2030orbust.org/wp-includes/template-loader.php(13): do_action('template_redire...')
#6 /home/vps2020/2030orbust.org/wp-blog-header.php(19): require_once('/home/vps2020/2...')
#7 /home/vps2020/2030orbust.org/index.php(17): require('/home/vps2020/2...')
#8 {main}
  thrown in /home/vps2020/2030orbust.org/wp-content/plugins/give/src/Form/Templates.php on line 112

    This seems similar to the following, but we are not using the SG Optimizer plugin:
    https://www.ads-software.com/support/topic/clean-installation-breaks-class-name-must-be-a-valid-object-or-a-string/

    System report:

    ### WordPress Environment ###

Home URL: https://www.2030orbust.org
Site URL: https://www.2030orbust.org
WP Version: 5.5.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
Show on Front: page
Page on Front: 2030 or Bust – We Have A Plan To End The Climate Crisis (#7804)
Page for Posts: Unset
Table Prefix Length: wp_dgmkwg_
Table Prefix Length: 10
Table Prefix Status: Acceptable
Admin AJAX: Accessible
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, give_subscription

### Server Environment ###

Hosting Provider: DBH: mysql.2030orbust.org, SRV: www.2030orbust.org
TLS Connection: Connection uses TLS 1.2
TLS Connection: Probably Okay
Server Info: Apache
PHP Version: 7.3.24
PHP Post Max Size: 512 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
PHP Max Upload Size: 512 MB
cURL Version: 7.52.1, OpenSSL/1.0.2u
SUHOSIN Installed: –
MySQL Version: 5.7.28
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
gzip: ?
GD Graphics Library: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### GiveWP Configuration ###

GiveWP Version: 2.16.1
GiveWP Cache: Enabled
Database Updates: All DB Updates Completed.
Database Updates: All Database Migrations Completed.
Database Tables: ? wp_dgmkwg_give_donors? wp_dgmkwg_give_donormeta? wp_dgmkwg_give_comments? wp_dgmkwg_give_commentmeta? wp_dgmkwg_give_sessions? wp_dgmkwg_give_formmeta? wp_dgmkwg_give_sequential_ordering? wp_dgmkwg_give_donationmeta? wp_dgmkwg_give_revenue
GiveWP Cache: Enabled
GiveWP Cache: ?New Donation?Donation Receipt?New Offline Donation?Offline Donation Instructions?New User Registration?User Registration Information?Donation Note?Email access?Renewal Receipt Email?Renewal Receipt Email?Subscription Cancelled Email?Subscription Cancelled Email?Subscription Completed Email?Subscription Reminder Email?Subscriptions Email Access?Subscription Payment Failed Email
Upgraded From: 2.13.2
Test Mode: Disabled
Currency Code: USD
Currency Position: Before
Decimal Separator: .
Thousands Separator: ,
Success Page: https://www.2030orbust.org/donation-confirmation/
Failure Page: https://www.2030orbust.org/donation-failed/
Donation History Page: https://www.2030orbust.org/donor-dashboard/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: Stripe - Credit Card, Offline Donation
Default Payment Gateway: Stripe - Credit Card
PayPal IPN Notifications: N/A
Donor Email Access: Enabled
Stripe Webhook Notifications: November 7, 2021 1:51 am

### Active GiveWP Add-ons ###

Give - ActiveCampaign: ? Licensed – by GiveWP – 1.0.1
Give - Recurring Donations: ? Licensed – by GiveWP – 1.12.6

### Other Active Plugins ###

ActiveCampaign: by ActiveCampaign – 8.1.7
Advanced post slider: by digontoahsan – 2.5.1
Akismet Anti-Spam: by Automattic – 4.1.8
ARVE Advanced Responsive Video Embedder: by Nicolas Jonas – 9.5.14
CMSMasters Contact Form Builder: by cmsmasters – 1.3.2
CMSMasters Content Composer: by cmsmasters – 1.2.9
CMSMasters Mega Menu: by cmsmasters – 1.2.0
Custom Share Buttons with Floating Sidebar: by WP Experts Team – 3.9.1
Disable Gutenberg: by Jeff Starr – 2.4
Duplicate Page: by mndpsingh287 – 4.3
Easy Updates Manager: by Easy Updates Manager Team – 9.0.7
Insert PHP Code Snippet: by xyzscripts.com – 1.3.1
JSM's Force HTTP to HTTPS: by JS Morisset – 3.4.1
LayerSlider WP: by Kreatura Media – 5.3.2
Redirection: by John Godley – 5.0.1
Smash Balloon Instagram Feed: by Smash Balloon – 2.9.3.1
Spotlight - Social Media Feeds: by RebelCode – 0.9.5
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com, DavidAnderson – 1.16.47
Use Any Font: by Dnesscarkey – 6.0.4
WP Downgrade | Specific Core Version: by Reisetiger – 1.2.2

### Inactive Plugins ###

3D FlipBook - Lite Edition: by iberezansky – 1.10.14
ARI Fancy Lightbox: by ARI Soft – 1.3.8
Contact Form 7: by Takayuki Miyoshi – 5.3.2
Hover Effects Pack Pro: by Labib Ahmed – 1.0
Image Hover Effects Ultimate (Photo Gallery, Effects, Lightbox, Comparison or Magnifier): by Biplob Adhikari – 9.5.0
Password Protected: by Ben Huson – 2.4
PayPal Donations: by Tips and Tricks HQ, Johan Steen – 1.9.6
Revolution Slider: by ThemePunch – 4.6.9
Simple YouTube Embed: by naa986 – 1.0.8
Smooth Scroll Page Up/Down Buttons: by Mark Senff – 1.3
Tooltip CK: by Cédric KEIFLIN – 2.2.10
Ultimate Endpoints With Rest Api: by Dipankar Pal – 2.2.2
Vimeography: by Dave Kiss – 2.2.1
WooCommerce: by Automattic – 5.0.1
WPForms Lite: by WPForms – 1.6.5
WP Htaccess Editor: by WebFactory Ltd – 1.67
WP Responsive Recent Post Slider/Carousel: by WP OnlineSupport – 2.6
WP Simple Pay Lite: by Sandhills Development, LLC – 2.6.0
WP Simple Pay Pro: by Sandhills Development, LLC – 4.0.2
WP Simple Pay Pro 2: by Moonstone Media – 2.5.6
WP Simple Pay Pro 2 - Subscriptions Add-on: by Moonstone Media – 1.3.6

### Theme ###

Name: 2020 or Bust
Version: 1.0.1
Author URL: 
Child Theme: Yes
Parent Theme Name: Social Activity
Parent Theme Version: 1.1.6
Parent Theme Author URL: https://cmsmasters.net/

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Rick Alday

    (@mrdaro)

    Hi @atomicdave,

    Happy to help.

    That error is usually a tell-tale sign that the Donation Confirmation page is being cached.

    I don’t see any caching plugins in the list on your site’s system info, but something either at the host level or in some other plugin is likely caching things, and needs to be excluded from the list here.

    The next step would be to try our Health Check tutorial. This can allow you to test your site with different plugins without hurting the front-end of your site at all. https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/

    Let me know if you find a conflict with another plugin or the theme.

    Plugin Support Rick Alday

    (@mrdaro)

    Hi @atomicdave,

    Just following up here. Do you still need assistance with this issue?

    Plugin Support Rick Alday

    (@mrdaro)

    I’m going to close this ticket now but if you have any other questions don’t hesitate to open a new support ticket.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘WP-Give: PHP Fatal Error on confirmation screen’ is closed to new replies.