WP Jump Menu breaks WP back end pages for non-Administrators roles

  • First, I love WP Jump Menu! I tell everyone about it, so thanks for making a wonderful plug in.

    When I use WP Jump Menu with a user whose Role = Administrator, everything works fine.

    However, if I use WordPress with WP Jump Menu enabled for a user whose Role = Editor (or anything else), the back end breaks. Only the left menu appears. The top menu and the middle contents of the page don’t show up at all. If I turn WP Jump Menu off, everything works fine for the user whose Role = Editor.

    Any suggestions?

    https://www.ads-software.com/plugins/wp-jump-menu/

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author James Krill

    (@jkrill)

    I’m not experiencing this – can you give me any more information? Is there any error messages that are showing up? Thanks.

    Thread Starter hleibac

    (@hleibac)

    I don’t see an error message. If you are interested, is there a way I can share the log in credentials so you can see this?

    Plugin Author James Krill

    (@jkrill)

    Email me at [email protected] and I can see if I can help you out.

    Cheers.

    Thread Starter hleibac

    (@hleibac)

    I send the details over to you via e-mail. Thank you!

    Plugin Author James Krill

    (@jkrill)

    Is this still happening for you?

    Thread Starter hleibac

    (@hleibac)

    I just tried it with version 3.4.2. I turned on WP Jump Menu and it does still happen: Ok for Administrator, issues for Editor.
    If you would like me to send over the log in details I can do that.

    Plugin Author James Krill

    (@jkrill)

    So I went back to your email and checked the error_logs that you sent over, and it appears that there was a fatal error; something about allowed memory size.

    See this post on stackoverflow: https://stackoverflow.com/questions/415801/allowed-memory-size-of-33554432-bytes-exhausted-tried-to-allocate-43148176-byte

    But I think you might need to increase the amount of memory allowed on your server (if you have access to this setting in php.ini) or through .htaccess as is in that example I pasted above.

    If you don’t have access to that – you may need to limit the number of posts, pages or various post types that you have showing up in the jump menu. These memory issues are probably a result of giant db queries to get all of your posts/pages/custom post types/media files.

    Thread Starter hleibac

    (@hleibac)

    After some research on other issues, I think you were correct that the problem was caused by the database not coming back in a timely manner. The database had grown sluggish and my web host helped me move from MySQL to MariaDB, which improved performance in many ways. I’m now able to use this plug in again! I missed it since it is one of my favorites.

Viewing 8 replies - 1 through 8 (of 8 total)
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