WP Login Issue – Troubleshooting

  • Resolved glassman_2015

    (@glassman_2015)


    10 years, 1 month ago

    The Main Issue: I can no longer access WordPress and would like to request help.

    Background: About 2 weeks ago I processed my theme’s latest update (“Skylab” by MegaTheme). Subsequently, their support team said the update requires a rebuild of all my pages. I started the rebuild by uploading their demo, which resulted in an error message that read “The Connection was Reset”. Now, I can no longer access the WordPress dashboard via my host, Yahoo! Small Business. Nor, can it be accessed via https://www.dcartglass.com/blog/wp-admin or “www.dcartglass.com/blog/wp-login.php. I get the following error messages:

    Warning: include(/blog/wp-content/plugins/wp-cache/wp-cache-base.php) [function.include]: failed to open stream: No such file or directory in /blog/wp-content/advanced-cache.php on line 5

    Warning: include() [function.include]: Failed opening ‘/blog/wp-content/plugins/wp-cache/wp-cache-base.php’ for inclusion (include_path=’.:/include:/usr/lib/php’) in /blog/wp-content/advanced-cache.php on line 5

    Warning: require(/blog/wp-content/plugins/wp-cache/wp-cache-phase2.php) [function.require]: failed to open stream: No such file or directory in /blog/wp-content/advanced-cache.php on line 63

    Fatal error: require() [function.require]: Failed opening required ‘/blog/wp-content/plugins/wp-cache/wp-cache-phase2.php’ (include_path=’.:/include:/usr/lib/php’) in /blog/wp-content/advanced-cache.php on line 63

    Over the past few weeks searching for answers, I’ve tried the following:
    1) Several calls to the host (Yahoo!), who basically says it’s a WordPress issue,
    2) Several messages to/from MegaTheme, who seem to want to help, but cannot access my files because my WordPress login no longer works,
    3) Enabling WP Debugging,
    4) Resetting my WordPress password via the dashboard (resulted in error messages)
    5) Resetting my WordPress password via www.ads-software.com (I never received the return email). I ended up creating a new WordPress user id/password to post this question to the forum.
    6) Cleared cache and cookies (multiple times).
    7) Disabled pluggins via FileZilla by temporarily renaming the plugins folder name and creating a new empty one.
    8) Deactivated theme via FileZilla by temporarily renaming the theme folder name.

    I feel like I’m spinning my wheels and desperately need to get back to my regular work. Can anyone help? Btw, my set up: Dell computer, Windows 7, Firefox.

    Much thanks!

Viewing 12 replies - 1 through 12 (of 12 total)

  • Using ftp or the file manager provided by Yahoo rename wp-content/plugins/wp-cache to wp-content/plugins/wp-cache-old.

    That is the plugin causing the error. Be advised that sometimes these cache programs write to the .htaccess file and you may have to delete anything from the cache in that file.

    Thread Starter glassman_2015

    (@glassman_2015)

    Thanks so much for your quick response!

    Looking under “/blog/wp-content/plugins”, I see a “wp-cacheold” folder (without the dash). There doesn’t seem to be a “wp-cache” folder. Would changing “wp-cacheold” to “wp-cache-old” produce the same results?

    Then someone all ready tried this. Change the name back to plugins/wp-cache.

    Thread Starter glassman_2015

    (@glassman_2015)

    Okay, I changed the folder name back to “wp-cache”. But now I’m getting these error messages:

    Notice: get_settings is deprecated since version 2.1! Use get_option() instead. in /blog/wp-includes/functions.php on line 3378

    Warning: Cannot modify header information – headers already sent by (output started at /blog/wp-includes/functions.php:3378) in /blog/wp-includes/pluggable.php on line 1178

    Your advice would be greatly appreciated.

    Check your htaccess file. It should look fairly close to this.

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /dcartglass.com/
    RewriteRule ^index\.php$ – [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /dcartglass.com/index.php [L]
    </IfModule>
    # END WordPress

    Thread Starter glassman_2015

    (@glassman_2015)

    I enabled hidden files in FileZilla (Server>Force Showing Hidden Files), but I can’t seem to find the .htaccess file. Any suggestions?

    You can tell if you have one by changing permalinks and then changing them back to what you had. Each time you do that WP writes to the .htaccess file.

    If it can’t write to it, WP gives you a message telling you what to add. If you don’t get a message then it is there.

    I enabled hidden files in FileZilla

    Use the file manager provided by your host. Also, some hosts have apps available to let you see and change the htaccess file. You might look for that as well.

    Thread Starter glassman_2015

    (@glassman_2015)

    Sorry, I’m not sure I understand how to temporarily change the permalinks without having access to the WP dashboard. Can you elaborate?

    In the meantime, I searched for the .htaccess file via the host (Yahoo) file manager as you suggested, but I didn’t find it. I also called Yahoo Tech support who confirmed it wasn’t there. They also said they don’t have any apps to let me see or change the .htaccess file. At this point, should I use Notepad++ to create a new one (using the code you supplied above) and then upload it via FileZilla?

    Again, thank you so much for your help. Sorry if I’m asking dumb questions, I’m fairly new at WP.

    You can ftp it to the root directory or use the Yahoo file manager.

    Reading back thru this I can see you tried a lot of different solutions.

    Delete the wp-admin and wp-includes folders. DO NOT touch the wp-content folder. Download a fresh copy of WP and extract the wp-admin and wp-includes folder. Upload them to replace the directories you deleted.

    Thread Starter glassman_2015

    (@glassman_2015)

    Okay, I deleted wp-admin and wp-includes, downloaded a fresh copy of WP, extracted and uploaded new wp-admin and wp-includes folders. Unfortunately, I still get the same error message and cannot access the WP dashboard. Btw, I also cleared all cookies and cache.

    Any other suggestions? Much thanks.

    Thread Starter glassman_2015

    (@glassman_2015)

    Sorry, I spoke too soon! I just re-checked, and now have access to my WP dashboard. Yes! Now I can re-start the re-building of my site. Hopefully, I won’t fall back into the same loop.

    Thank you SO MUCH for your help!

Viewing 12 replies - 1 through 12 (of 12 total)
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