Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter GRRIN

    (@grrin)

    Here is the first summary:

    Here is the summary 1 week later:

    It appears that it sent 11 emails from the 1st to the 2nd week, but the “last week” numbers are only 1 or 2?

    Plugin Support Victoria Sakal

    (@sakalvictoria)

    Hi, @grrin!

    Thanks for getting in touch, and we’re sorry for the trouble.

    We are looking into the issue with the “Weekly Email Summaries” stats and will update you as soon as we have more details.

    We appreciate your patience with this!

    Plugin Support Patrick

    (@paddyam)

    Hey @grrin,

    Thank you for your patience while we investigated the issue. Our tests suggest that the problem might be specific to your setup as we’ve not been able to replicate this. To help us troubleshoot this further, could you please check your wp_options database table and share the value of the row where option_name = wp_mail_smtp_lite_weekly_sent_email_counter? This will give us an idea on what might be causing the issue.

    Looking forward to your reply.

    Thread Starter GRRIN

    (@grrin)

    Here is the information that you requested.

    View post on imgur.com

    Plugin Support Patrick

    (@paddyam)

    Hey @grrin,

    Thanks for writing back and for sharing the screenshot. I’ve passed it along to the team and based on this, they’ll be working on enhancements to the weekly email summaries that will be included in future releases.

    Thread Starter GRRIN

    (@grrin)

    Thank you! The weekly summaries are still incorrect. I was wondering if this was a complicated fix, or if it might be fixed soon?

    Thread Starter GRRIN

    (@grrin)

    @paddyam, This error still seems to persist in my weekly email summaries. Do you think that this fix will be implemented in the near future? Thank you!

Viewing 7 replies - 1 through 7 (of 7 total)
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