WP Mail SMTP Support Policy

Hi there!

Thanks for your interest in WP Mail SMTP!

In order to ensure the fastest response possible, please read this message before posting on the forum. It contains important links and information that may answer your questions without the need to post a new thread.

We’re not extremely active on these support forums, but that doesn’t mean we’re not here for you! We have several resources that you can use to access help right now.

WP Mail SMTP Documentation

We recommend that you start by searching our docs.

We have extensive documentation about the WP Mail SMTP plugin, including set up guides, helpful tutorials, and solutions to common issues. We actively maintain our docs to make sure they’re up-to-date.

You can immediately access a complete tutorial for any supported mailer, including:

• SendLayer
• SMTP.com
• Sendinblue
• Google Workspace / Gmail
• Other SMTP

If you’d like to use a mailer not listed here, check out our complete guide to mailers in WP Mail SMTP.

Search the Support Forums

We have over 50 pages of threads in the support forums already. You can get quick answers to most general questions by searching existing threads. [Here’s how to search our forum.]

If you see a question you can answer, don’t be shy! Please feel free to jump in. We appreciate the help from the community.

Found a Bug? Use Github

If you’ve stumbled upon a bug, the best place to report it is in the WP Mail SMTP GitHub repository. That way, our development team can quickly review your bug report and triage it. When creating an issue, the more details you can add to your report, the faster the bug can be solved.

Support

WP Mail SMTP is a free plugin. That means the support we can provide is limited. We offer email support for WP Mail SMTP Pro users. If you have an urgent or complex issue, you can purchase a WP Mail SMTP Pro license, which will give you access to our fast support ticket system.

Lastly, if you decide to create a new thread here in the support forums, please:

• Describe the issue you’re encountering in as much detail as possible.
• Provide all debug messages and error logs to help us track down the problem.

Thanks again for using WP Mail SMTP ??

Best Regards,

Jared Atchison
Co-Owner
WP Mail SMTP