WP Mail SMTP Test Mail is received but not when sending via WPForms

  • Resolved adxp

    (@psychosis51)


    3 years, 6 months ago

    Hi there,

    We setup WPForms and WP Mail SMTP.

    When we send a Test Mail via WP Mail SMTP, it’s sent and received fine.

    However, when we submit via form created with WPForms, the mail is not sent/received.

    We don’t receive any Delivery Failure Reports in the mailbox configured in WP Mail SMTP either.

    Just to confirm, SMTP and DNS are set correctly.

    Seems like WPForms and WP Mail SMTP are not linked and WPForms fails to send.

    Any help will be appreciated.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @psychosis51,

    Thanks for reaching out. When you get a chance, could you please share the screenshot from WPForms notification settings? The ‘From Email’ should match the email address you’ve authenticated using WP Mail SMTP. There’s a ‘Force From Email’ option in WP Mail SMTP that you can check to ensure all the emails are sent from this From Email. Also, do you have ‘Optimize Email Sending’ enabled in WPForms > Settings > Emails?

    Regards,

    Hi @psychosis51 – We haven’t heard from you in about a week, so I’m going to go ahead and mark this ticket resolved. If you still have questions, though, please feel welcome to continue the conversation.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘WP Mail SMTP Test Mail is received but not when sending via WPForms’ is closed to new replies.