WP Multisites point to empty folder directory when URL updated

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  • Your Google Drive links require login to view whatever you shared.

    The issue I am running into is that when I update the site URL in the “Site Address (URL)” field the site loads to an empty folder directory as opposed to actually loading.

    That’s likely because the domain site1.com is set up incorrectly.

    1) Remove site1.com from the Multisite subsite completely.

    2) Now what happens when you open https://site1.com in the browser? If you get the same empty directory, then this is the root of your problem:

    — site1.com should be configured to open the primary Multisite website (domain.com in your example) so that WordPress can “catch” it and serve the appropriate subsite domain.com/site1.

    — Instead, it seems site1.com is currently configured to serve its own website (the empty directory site) rather than going to the existing WordPress multisite installation… so WordPress is unable to “catch” it and serve the subsite.

    That’s a conjecture though. If you can share the actual domains involved, I could take a look and give more definitive advice.

    Good luck!

    Thread Starter 1dkwplearn

    (@1dkwplearn)

    Thank you very much for this information. I’m not sure how to point the URL to open the primary Multisite website so that WordPress can “catch” it and serve the appropriate subsite. I’ve pointed the domain to the “public_html” but I still keep getting a folder view. Here are the URLs at this stage.

    Primary: https://ibpcompanies.com/
    Subsite: IBP Ministries (ibpcompanies.com)
    The domain that should point to this subsite: https://ibpministries.org

    Thread Starter 1dkwplearn

    (@1dkwplearn)

    Thanks so much. Your information helped me figure out the problem. Yes, you were correct, the domain name was not pointing to the main site folder. The issue is now resolved.

    I’m glad you got it sorted.

    I’d written the following before I saw your update, so I’m posting it for future reference ??

    Before WordPress even comes into the picture, opening https://ibpministries.org in the browser should open the site at https://ibpcompanies.com/. But that’s not what’s happening: https://ibpministries.org is opening its own separate site (albeit a blank one). This is the root of the problem that you need to solve.

    There are several ways to do this:

    The easiest way (and what I always use) is to simply use your DNS manager (ideally at the domain’s registrar) to CNAME the domain ibpministries.org to point to ibpcompanies.com.

    On cPanel/WHM systems, you should add the secondary domain as a Parked (aka Alias) domain, and not Addon domain. Here’s how cPanel themselves explain the feature:

    A parked domain (or aliases in the cPanel interface is a secondary domain that points to the user’s primary domain. If users visit the parked domain’s website, the primary website appears.

    If you used Addon domain (which seems to be what you did, that’s why you’re getting a different site served), you should edit the directory of this addon domain to point to the directory of the primary domain/site (typically public_html on cPanel systems).

    Good luck!

    • This reply was modified 3 months, 3 weeks ago by George Appiah. Reason: Fixed formatting
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