WP Reset Password Element Not Working

Dear @nathaningram,

Thanks for reaching out to us.

I understand your concern and would like to inform you that the test email will contain a blank URL, and the EmailKit editor will display a dummy URL. Due to authentication reasons, we do not send the correct URL in the test email or in the editor. However, you will receive the correct reset URL when resetting the password from the website. For clarification, please check this video: https://d.pr/v/LYtTaA. Following the instructions in the video should resolve your issue.

If there are any details I may have overlooked from your perspective, please provide them in detail. A video demonstration would greatly assist in ensuring thorough understanding and expediting the resolution process. Your patience and cooperation in this matter are sincerely appreciated.

Looking forward to your response.

Best Regards,
Reju

Hi Reju! Thanks for your response and the helpful video.

I am using the New Registration template because I need the user to receive a password reset link when they are added to the site.

The issue I describe is not happening in the test email. The email that is actually sent to the user upon registration has the password reset link (as shown in the screenshot linked in my first message). However, the link in the email received by the user is {{reset_link}}?and not the actual URL for resetting the password.

Dear @nathaningram,

I hope you are doing well and understand your concern. Please note that in our development environment, the registration template is working fine. Ensure you are using the New User Register element. Here is a video on the topic: https://d.pr/v/3OjgLL. Following these instructions should resolve your issue.

If I have missed anything or if you are trying to achieve something else, please provide more details. It would be helpful if you could send us a video of the issue so we can better understand and assist you. Your patience and cooperation are sincerely appreciated.

Looking forward to your response.

Best Regards,
Reju

Dear @nathaningram

I hope this message finds you well. Since we haven’t received any response from you, we assume that the issue has been resolved. Therefore, I’m marking this thread as resolved.

If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.

Best Regards,
Reju