WP SMTP Help

  • Resolved dj2606

    (@dj2606)


    4 years, 12 months ago

    Currently using the “simple form” from WP Forms plugin. I was having problems with not receiving form submissions from clients so I installed the WP SMTP plugin. I currently have the following settings on the WP SMTP plugin: using gmail, do not have force from name checkbox selected, do not have force from email checkbox selected, do have the Set the return-path to match the From Email checkbox selected.

    The problem is, when clients submit the form after filling it out and when I receive the email it is labeled as from “me” in my gmail. This is causing problems as all emails received are labeled as “me” and not the client, therefore, I have no way to organize gmail inbox. Prior to installing the SMTP plugin, emails received were labeled as clients name and email. So I do know the settings on the WP Forms notifications are correct. This problem only started to occur after installing the WP SMTP plugin. The descriptions for the the “Force From Email” and “Force From Name” say if checked will ignore values set by other plugins. However, I do not have them checked so shouldn’t it be using the settings from WP Forms and use the client’s name and email?

    I would really appreciate some help to resolve this problem.

    Thank you,

    David

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi David,

    Unfortunately, the Gmail mailer does not allow custom From Email, therefore the From Email field in the settings is disabled and greyed out. All the emails will be sent from the Google account you’ve authorized in WP Mail SMTP to ensure that the emails are sent from the authenticated sender. Without WP Mail SMTP, when you send emails from client’s emails, those emails are not authenticated and so a chance of emails not being delivered at all.

    Thanks!

    Hi @dj2606,

    To build on the details Sanjeev shared — all mailers have certain From Email requirements. In the Google and Other SMTP mailers, you can only use 1 specific email address as the From Email.

    But while this is a bit more flexible with other mailer options (Pepipost, Mailgun, Sendgrid, Pepipost, Sendinblue), even those will only be able to reliably deliver your emails when they use a From Email that’s specific to your domain (ie [email protected], [email protected], etc).

    That being said, there are other options you can consider here. Within WPForms, you can easily customize the Subject of your emails — and Smart Tags can be used to full data right from the form entry.

    Here’s what I’d specifically recommend:

    1) Open up your WPForms form builder and go to Settings > Notifications.
    2) Just above the Email Subject box, click Show Smart Tags. This should open up a list of Smart Tags you can add (here’s a screenshot).
    3) Go ahead and add any details that you think might be helpful to see when that email arrives in your inbox.
    4) Still in notification settings, scroll to the Reply To box. Use that same approach from #2 to add the Smart Tag for your form’s email field. This will automatically pull in the customer’s email address — so if you reply to the email, that will go to them (rather than your own email).

    I hope this helps you get this working closer to the way you’re hoping for!

    Thread Starter dj2606

    (@dj2606)

    Thank you for the assistance everyone.

Viewing 3 replies - 1 through 3 (of 3 total)
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