• Resolved Craig Hesser

    (@bulgariarealtor)


    Hello,

    I have just spent about 90 minutes trying to straighten out what was happening on my blog (https://inrec.ch). On one simple page (/the-company/) I have a somewhat complicated Powerpoint diagram that I present on the page as a .pgn image. I am running a child of 2012, Wordfence security plugin free version, and cloudflare free version, all latest versions.

    I made some small changes on the organigram, made a new pgn of the changed version, and uploaded it with the objective to replace the prior version (which was loaded earlier today), and WP gave the new pgn a new image ID number.

    Everything went as expected, except that when I viewed the modified page online (and then as a view within WP), the image had not changed.

    First thought – clear the Wordfence cache for the image and try again. Did this – no change.
    Next thought – put cloudflare on development mode – did this but still no change.
    Then I checked the image in the Media Library, and that was the new image.
    The image on the WP page editor was listed as the new image (including the new ID number), but I re-did everything from the powerpoint image all the way to erasing the new image A (I had already deleted the original image), up-loading the the new image B and going through the same (normal) image insertion procedure as before.
    No change.
    Last gasp: I de-activated and deleted the WP Smush plugin including all its files, and repeated the procedure starting with a new upload of the new image (“C” now).

    And it worked perfectly!

    I do not have an explanation for what went wrong, and I do not want to try to repeat the problem on this production website, but I though you should know.

    Craig Hesser

    https://www.ads-software.com/plugins/wp-smushit/

Viewing 1 replies (of 1 total)
  • Hi @craig,

    If the image in library appears updated, there shouldn’t be any issue on the page as well.

    Because if Smush had to create any problem, the image would have appeared faulty in the media library as well.

    But in order to make sure that we are not missing something in here, can you possibly try to replicate it with different image on a test page. If the issue is still there, I’d be happy to look into it.

    Cheers

Viewing 1 replies (of 1 total)
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