WP stats problems official response?

  • Hi

    Has WP made an official statement about the end of day reset problem with the stats?

    Last week (Thursday by most accounts), the daily stats started resetting at UTC+2 (or 3) hours as opposed to using the settings in the blog.

    I don’t know how widespread it is, but a couple of other bloggers I’ve contacted have this problem and it’s been discussed in the forums.

    Right now, the daily stats and the graphs are out of synch. The graphs seem to be obeying the timezone settings, while the stats are not.

    Has the root of the problem been identified and is a solution on the way?

Viewing 2 replies - 16 through 17 (of 17 total)

  • My wordpress.com stats stopped working like everyone else but now they are back same as before with no jetback. The stats plugin is also still available.

    Moderator James Huff

    (@macmanx)

    Official response:

    Hi, everybody. There have been a lot of threads here on stats issues and a lot of support tickets on WordPress.com. I apologize for our failure to respond to everyone.

    We are fixing issues on our end of the stats system. The old Stats plugin is meant to keep working. These issues are not our way of encouraging you to switch to Jetpack; they are the result of bugs introduced in code written by Automattic engineers like myself.

    It is something of a coincidence that switching to Jetpack has resolved the issue for some people. While we are pleased to see people adopt the new plugin, we are also working to restore service to everyone using both plugins. Thanks for bearing with us.

    Andy Skelton
    Automattic

    https://www.ads-software.com/support/topic/wordpresscom-stats-issue-1/page/2?replies=56#post-2019424

    Regarding the end of the day issue, please try switching your blog to another timezone, then switch back.

Viewing 2 replies - 16 through 17 (of 17 total)
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