WP Touch Pro support

Hi Krisin,

Please make sure you send questions to [email protected] and not [email protected], I’m not sure we can capture the ones sent to the .au domain. Sorry if we’ve missed your e-mails or if at times it has taken longer than expected for a reply. Can you let me know what e-mail address you use to communicate with us? I’ll look for your e-mails in our support system.

Please keep in mind that customers with active WPtouch Pro licenses have priority when it comes to support. We cannot guarantee support for free users, and free users are welcome to post in these www.ads-software.com community forums for support from the community. Although, we do check here and respond from time to time.

However, you should expect a timely response when it comes to pre-sale questions. Please let me know what e-mail address you’ve used to communicate with us and I’ll make sure you get a timely response to any pre-sale questions.

Or you can ask your questions here as well.

Regards,

Emilio Rivera
WPtouch Support

Hi

Thank you for responding.

I had sent enquiry via your website bottom right corner where it says “Contact Us Leave a Message”. So it definately went to the right place …

And it was definately to wptouch.com via separate emails also.

I had actually replied to a previous response from a representative so it wasn’t emailed to the wrong place either!

email is kristin@ just look for that in your emails (there are about 10 of them ) and you should be able to find it easily.

Please look back for my enquiries and questions urgently please.

Please note that even though someone may be a FREE user for your FREE Plugin, this can lead to Sales of paid services, so I think that support should be given with quicker responses for free plugin users also (at least via email).

I am a developer and assess responses I get from different areas of support so then I know which plugin to purchase who have good and quick responses as opposed to other plugins that have very delayed responses or none at all. When we work on client jobs, we sometimes don’t have 1-2 weeks to wait for responses to meet deadlines.

Just some advice (especially from someone who was wanting to purchase something urgently) … I have found another alternative also as a backup, so let’s see how responses in the future.

Last time I purchased something, I never received the email confirmation so I could not download my product, couldn’t log into my account, couldn’t contact anyone, and was stuck for 5 days, and couldn’t complete my deadline with that purchase.

Thanks
Kristin

Kristin,

I have found your e-mails. It is rare for it to happen, but it looks like some of them have fallen through the cracks. I’ve responded to one of them with additional information.

If you don’t mind, we’ll move the conversation to our support center/e-mail. We appreciate the feedback, and hope we can assist you in accomplishing what you’re after and helping you get the most out of WPtouch Pro.

Regards,

Emilio Rivera,
WPtouch Support