WP Travel Engine email notifications wont save

Hello @mishabotha,

Regarding the email settings, can you please make sure that you are using the latest version of the plugin?

Also, I am not able to understand what exactly you mean by kids’ ages.

We have the option to add pricing categories with ages via Trips > Pricing Categories.

Check here.

Also, please provide me some screenshot of the issue sot that I can understand your issue better.

Thank you.

Hi there

Thanks for the response, yes the plugin is updated.
Ah ok will try adding the trips pricing that way.

I am also sitting with a bit of a problem on the even images on the catalogue pages. we are using square images for the featured images but they are getting cut off. Any css tricks that I can apply to fix this? Example here:
https://thesnap.co.za/destinations/international-sports-travel/

As for the customer emails not saving, here is the screenshot, the wheel just keeps turning forever.
https://ibb.co/3N212SP

Hello @mishabotha,

Regarding the image, I have checked your site and you have added custom CSS with the help of maybe Simple Custom CSS and JS plugin.

So, the CSS related to the img is making the width smaller. I would like you to remove the CSS to make the image displayed fully.

And regarding the saving issue, can you please check for any plugin conflict?

You need to deactivate the non-WP Travel Engine plugins and check the issue.

Further, can you please check the Console tab for any JS error? You can do that by inspecting tool by hitting the F12 key on the keybord while on the settings page.

Thank you.

Hi there

thanks ok I have deactivated the css but it looks terrible now

is there there something I can do to make my square images fit without being cut off?

The plugin also seems to not work properly on mobile if I deactivate that CSS.

Then I tried the other method for the number of kids. Is there not perhaps a way to add a field on the enquiry form?

Hi there, any news?

Hello @mishabotha,

Regarding the image, can you please try adding below custom CSS via Dashboard > Appearance > Customize > Additional CSS?

.category-trips-single .category-trips-single-inner-wrap .category-trip-fig>a img {
    -o-object-fit: fill;
    object-fit: fill;
}

And regarding the enquiry form, by default, we don’t have an option to add/edit the enquiry/booking form.

But we do have a paid add-on Form Editor, where you can add/edit the form fields.

Thank you.

Unfortunately that did nothing hey. Even when I included !important

If we can get the images sorted then we will subscribe to the pro version and form editor, but I need to make sure that the plugin functions as expected from a UI perspective.

You will also see that the trips are not currently mobile responsive if I deactivate my css. Do you have a fix for the image and responsiveness?

It’s like the actual image is getting cut off

This line of code actually does not seem to be valid on my side:
-o-object-fit: fill;

Hello @mishabotha,

I have checked your site and in fact, the CSS has worked. The image is displayed full without cropping. Before the image text was not cut off.

And regarding the responsiveness, I have transferred this to the development team. They will add the fix on the next update release.

For quick fix, please try adding below custom CSS via Dashboard > Appearance > Customize > Custom CSS.

@media(max-width: 991px){
    .wp-travel-engine-archive-outer-wrap .advanced-search-wrapper+.wp-travel-engine-archive-repeater-wrap, .wp-travel-engine-archive-outer-wrap .advanced-search-wrapper{
        padding-left: 0;
        width: 100%;
    }
}

Thank you.

Hi there

Thanks that css worked for the responsiveness.

So I think there might be a misunderstanding, the images are all square, but the container is rectangular so it is getting cut off, you will see that the text in the images are getting cut off.

I want the container to be square for the square image to fit properly.

Hello @mishabotha,

I am sorry but the images are cropped to size 410 X 250. So, that’s what can be done with CSS.

If you have any further questions, please let us know.

Thank you.

Hi there

Two last questions:
1) I am still unable to save forwarding of customer emails – in fact I can’t save anything in that tab after everything was updated I still have the issue.
2) is there no way to change the dimensions of the trip images? This should be a pretty basic feature if I am not mistaken. All I want to do is make the featured images square (The uploaded images are square, not rectangular) on url’s like these where the catalogue is shown:

https://thesnap.co.za/destinations/international-sports-travel/

Example of the uploaded images appearing perfectly fin on the actual trip page:
https://thesnap.co.za/trip/dutch-f1-grand-prix-02-05-september-2022/

How do I change the crop size of the plugin if that is the issue?