WP unable to access FTP for plugins and themes

  • 7thseaGM

    (@7thseagm)


    14 years ago

    I wasn’t sure where to post this, but here it is.
    In attempting to install/upgrade plugins and themes, I get taken to a “Connection Information” page that asks for a hostname, login and password.

    In searching through the forums here, I’ve concluded that the login and password relate to my FTP site. So I put that info in and it still wouldn’t let me access anything. The upper box, “host name” is filled in with “localhost”–which is grayed out and as far as I can tell, can’t be changed.

    I’m not as knowledgeable about all of this as I should be. Is there something I’m missing? I’ve tried working with my hosting company’s tech support, but the minute I say “WordPress” they wash their hands of me…even though I downloaded wordpress through their site in the first place. Any help would be fantastic.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Snat

    (@snat)

    Can you check in your wp-config.php to see if any FTP details has been inserted in there.

    The grayed out part normally means it has been inserted in wp-config.php.

    Thread Starter 7thseaGM

    (@7thseagm)

    I will! I know how to access that but don’t really know what I’m looking for. I have a decent amount of HTML knowledge but no CSS or whatever else is used…can you give me a clue as to what I should be looking for?

    Snat

    (@snat)

    Inside your wp-config.php file, have a look for anything that says something like below.

    define('FTP_USER', 'username');
define('FTP_PASS', 'password');
define('FTP_HOST', 'ftp.example.org');
Viewing 3 replies - 1 through 3 (of 3 total)
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