• Resolved oldeast99

    (@oldeast99)


    Been working fine for a year, thank you.

    Last Update, WP uninstalled it, now reinstall fails as Folder Exists message.
    Be sorry to lose all my stats so any help appreciated.
    Thansk
    Graham

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  • Plugin Support Lap

    (@lapzor)

    Hmm, that’s weird. I wonder why/how it was uninstalled…

    You can either:
    – use ftp or file manager to delete the koko folder from wp-content/plugins or;
    – install the https://www.ads-software.com/plugins/easy-theme-and-plugin-upgrades/ and then try to upload and install koko again, that plugin will allow you to overwrite existing folders.

    Hope that helps. If you have any questions, please let me know!

    Thread Starter oldeast99

    (@oldeast99)

    I reinstalled and all the data was preserved, so I am non the wiser as to what happened.
    Thanks for you advice
    Graham

Viewing 2 replies - 1 through 2 (of 2 total)
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