• collector2017

    (@collector2017)


    Let me please make an attempt to get some support assistance. I posted this issue already a few days ago but it was moved to theme’s forum which is a theme company that provides no support whatsoever. Please DO NOT move this thread to the theme forum. I’ll get no help there. My theme is not the problem.

    The wp update 4.9 has disabled all customize options in the admin panel. They are just not there to adjust. Clicking Customize only opens a useless widget box and all other options and features, and there are many, are all gone. I therefore cannot edit or customize or make any site adjustments since this update.

    I’ve tried all I know how to resolve this issue to no avail. I cannot get the customization options to come back.

    Too, I would also like to know why someone on WordPress does not want to see specifically me get any support. Thank you

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    This may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    Yes, I know that’s a lot of work, but we need to start from a “known” clean place.

    Also, please install the health check plugin and report back its findings: https://www.ads-software.com/plugins/health-check/

    *** edit ***

    I’ve read through at https://www.ads-software.com/support/topic/wp-4-9-update-destroying-websites/ and (1) no one moved your message there, (2) you do realize it’s Thanksgiving week and people are busy with that real-life stuff, and (3) I’ve removed your “bumping” messages there. Please, No bumping.

    Thread Starter collector2017

    (@collector2017)

    I don’t practice bumping. I am not trying to reup my post if that’s what you meant. I had something relevant to the post so I posted it, that is all that was intended and I do not appreciate the insinuation of wrong doing. If you removed something, it was only because you didn’t want someone else to see it or me to get any help here.

    As stated in my other post which you’ve read, I’ve already tried those things. Even completely deleted the whole site and restored from a backup taking me back to WP before the update. The problems came with the update, it’s not the theme. It’s not the plugins. 25 years of web experience I know nothing because I cannot fix a problem which has been done in a manner so that I cannot repair it? You act like I created the problem. Why can’t WP people just admit it when they make a mistake?

    I have deactivated every plugin at once and had none running and still the update problem is there. It only comes from the WP update and I cannot repair it. My repair options have all been disabled by the update. I can’t change anything from what it is now short of uploading a backup again only to be auto-updated and it start all over.

    I posted my other thread on the Fixing WordPress forum. It was moved to the theme forum somehow. And targets of government slavery and terrorism do not get holidays in America.

    So I am still at a loss for how to repair software rendered irreparable by its updates. As long as everybody keeps blaming the plugins or themes, no one is going to do anything for me and I suspect that in itself is the intention per my experience on this support forums. I suppose it is easy to go around all day telling everyone to disable plugins and themes and actually do nothing to help them, as is the case every time WP develops a new problem. After all, volunteers could never make mistakes. Stay kind. I try to. But I do give back what I get. Love you guys!

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    ?????? Advisor and Activist

    Hey @collector2017

    We get that you’re upset. Totally. This absolutely sucks. But this was uncalled for:

    And targets of government slavery and terrorism do not get holidays in America.

    Let’s step back a second.

    I looked at the two deleted comments, and one was asking why the post was moved while the other was a repeat of the same.

    Those are understandable questions but they also make it harder for someone to actually help you because it distracts them from the purpose of the ticket. I know I tend to miss critical information when I have to trawl through off-topic issues!

    Your post was not moved, per the logs. That said, it’s the perfect place for it because organization helps the volunteers! If someone who happens to use Onetone knows what’s going on, they’re more likely to see the post there than in the massive general area.

    Now. Let’s talk about the actual problem!

    Which should be answered in your original topic – https://www.ads-software.com/support/topic/wp-4-9-update-destroying-websites/

    And yes, I will be leaving you a reply there in a minute. I’m closing this because multiple topics makes it harder for people to help you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘WP Update 4.9 Disables Editing Customizing Options’ is closed to new replies.