WP Widget keeps on crashing

  • Resolved georgieg65

    (@georgieg65)


    1 year, 1 month ago

    I am trying to add a WP Form to my contact page. I have two issues:

    1. I have used a supplied template but the preview isn’t the same. The message box is too wide, can’t see how to shorten it, so it’s the same width as the other rows in the form. (I tried a few supplied templates and had the same issue).
    2. I then embedded the form and added a widget to my page, so I could try and format the form correctly. I managed to format a few things but then it crashed, and says there is an error loading. It also sparks another message which is a red bar across the page indicating that the AIOSEO Pro relies on the WordPress Rest API and your site might be it disabled.

    I have contacted my host and I have tried deactivating AIOSEO and my security plugins but I have the same issue with the WP Form widget crashing. They don’t know what is happening here and suggested I contact you. As they can see entries in the error log that show fatal PHP errors with the WP Forms plugin.

    Can you help me please?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @georgieg65,

    Thanks for reaching out!

    About the point 1, in case you’d like to decrease the size only of the “How Can We Help?” field in your form, please try the following custom CSS snippet:

    #wpforms-1203-field_13 {
    width: 60%;
}

    And in case it helps, here’s a tutorial on how to add custom CSS like this to your site.

    Here’s a screenshot from what you should see.

    In case it does not work, please try this:

    #wpforms-1203-field_13 {
    width: 60% !important;
}

    And in case you’d like to make this change for all the Paragraph fields in the forms on your site, you can adjust the CSS snippet in our guide here, and use this:

    .wpforms-form .wpforms-field.wpforms-field-textarea textarea {
    width: 60%;
}

    About the point 2, when you get the chance, could you please try using the steps in WPBeginner’s detailed guide on troubleshooting WordPress to see if it helps resolve the issue?

    Hope this helps!

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @georgieg65,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

    emilyhaga

    (@emilyhaga)

    The same thing happens to me when trying to simply update a link in my widget section. Even if I simply access the widget area/page and make no changes it crashes the site for at least 10 minutes and then finally refreshes and site comes back. Can’t figure out why this is happening. Seems to be an anomaly with the new widget blocks.

    • This reply was modified 8 months ago by emilyhaga.
    • This reply was modified 8 months ago by emilyhaga.
    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @emilyhaga,

    Thank you for reaching out, and I’m sorry to hear you’re having trouble with the widget section.

    When you have a moment, could you please check out WPBeginner’s detailed guide on troubleshooting WordPress? It might help you resolve the issue.

    In case you need more assistance, please feel free to create a new post in our WPForms Lite support forum.?

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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