• Resolved jenniferpete1992

    (@jenniferpete1992)


    Hello,

    We encountered a problem with the wp_options table size on our website when NotificationX is active. We are utilizing “sale popups” and a “notification bar”. The “sale popups” are related to WooCommerce product sales.

    The table size increases from “300MB” to “3GB” in approximately two weeks, resulting in a significant database usage when “NotificationX” is active.

    Thank you for your assistance.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Amit Paul

    (@paulamit)

    Hi @jenniferpete1992,

    Greetings. Really sorry to hear about the issue you’re facing.

    It seems strange. Could you please share us a screen-recording of this issue with the changes when the NotificationX is active and also inactive? So that we can check with our team and assist you accordingly.

    Also, if you want you can reach us directly with the details from here, so that our team also can investigate this more deeply.

    Looking forward to helping you.

    Thank you for your patience!

    Plugin Support Amit Paul

    (@paulamit)

    Hello @jenniferpete1992,

    Hope you’re doing well.

    Would you kindly give us feedback about the issue that you’re facing? If you still get the issue, please let us know with the details please so that we can investigate it properly and fix that if necessary. Also, We couldn’t find any Support Mail from you also.

    Looking forward to hearing from you.

    Thank you!

    Thread Starter jenniferpete1992

    (@jenniferpete1992)

    Hello @paulamit

    This is what I found with the Query Monitor plugin. Image 1, Image 2

    It uses “add_option” in each request to add sales notification to the “wp_options” table.

    If you have any suggestion to let me help you more please let me know.

    I don’t know how can I find the queries that increase the “wp_options” table size but when the NotificationX is active the table size is growing rapidly.

    Thanks

    Plugin Support Amit Paul

    (@paulamit)

    Hi @jenniferpete1992,

    Thanks for sharing the details & screenshots. We’re checking this with our development team. I will let you know if we need any further details from you.

    Thanks again!

    Plugin Support Amit Paul

    (@paulamit)

    Hi @jenniferpete1992

    I hope this message finds you well. Regarding your issue, could you please try this updated version by downloading from below link?

    Updated version: https://d.pr/f/p24XU9

    Kindly, install this updated version and check again. Let me know how it goes then.

    Thank you!

    Plugin Support Amit Paul

    (@paulamit)

    Hello @jenniferpete1992,

    Hope you’re doing well.

    Would you kindly give us feedback about the issue that you’re facing? Did you try our above-mentioned updated version yet??If not, kindly try that and let me know how it goes then.

    And I will get back to you soon.

    Thank you!

    Plugin Support Amit Paul

    (@paulamit)

    Hi?@jenniferpete1992,

    I trust this message finds you in good health.

    As we haven’t received any response from you, we believe that your issue has been successfully resolved. Therefore, we are closing this topic now.

    However, please do not hesitate to open a new topic should you encounter any further issues. We’ll try to reach out to you as early as possible.?

    Thank you!

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘wp_options database table issue’ is closed to new replies.