WPBakery Media Gallery Edit Blocked

  • Resolved randys007

    (@randys007)


    1 year, 3 months ago

    I’m using Uncode Theme with WPBakery on a staging site I’m testing. Been using Optimole for several weeks and everything has been working fine. Then out of the blue yesterday I wasn’t able to add to or edit WPBakery Media Gallery Blocks. To be clear when I’m adding images from the Media Gallery Block edit window I can select multiple images in my media library but it won’t save/load/return them back into the edit window (or the layout). After deactivating all plugins and turning them on one by one I found that Optimole is the conflicting plugin. It had been working fine since I started. I hadn’t done any updates that would have suddenly caused this. You won’t be able to see the issue on the link as the issue is in the backend editor. I don’t believe I’m even close to a quota. I’ve been very happy with Optimole for this photo intensive site, but this won’t work if I can’t edit media galleries. I would really like to use it for this and other photo sites I run. Any help appreciated.

    • This topic was modified 1 year, 3 months ago by randys007.

    The page I need help with: [log in to see the link]

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  • Plugin Support Kush

    (@kushnamdev)

    Hi @randys007,

    Thank you for contacting us and using Optimole.

    I am sorry to hear about the difficulties you have encountered and would like to assist you in solving them.

    Can you please attach some screenshot or a screencast video showing the steps so we can replicate the issue on our end?

    Thank you and have a nice day!

Viewing 1 replies (of 1 total)
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