WPCF7 checkbox

  • Resolved cywe

    (@cywe)


    4 months, 2 weeks ago

    Hello!

    I have a contact form at the top of my website. The thing is that I have noticed that the checkbox for accepting legal texts disappears until the cookies are accepted, and not only that, but when accepting them, if you don’t reload the web, it still doesn’t appear. How can I force it to appear?

    Thank you in advance! ??

    Carmen

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @cywe,

    Greetings from CookieYes!

    The issue is due to the blocking of the cookie trx_addons_is_retina. If you want this cookie to set before consent, move them to the Necessary category.

    While moving cookies to the Necessary category, please make sure that it doesn’t store any personal information of the visitors. Also, consider seeking legal advice to meet your obligations under GDPR and other relevant regulations.

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @cywe,

    This thread has been inactive for a bit, so we are going to mark it as resolved now. Please feel free to open a new thread or follow-up if you have any further questions or still need help.

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