WPForm – License Renewed but will not activate in WordPress Dashboard

  • Resolved srshaw3

    (@srshaw3)


    9 months ago

    WPForm was installed, as a licensed product @1 year ago.
    Needing updates, and finding the license expired, a new license was purchased.
    The process indicated in the WordPress Dashboard for WPForms was to deactivate the old license and then activate the new license.
    Deactivation went fine.
    Activation persistently failed for a week with “Sorry…try later” message.
    I opened support tickets via the linked from WPForms in the dashboard under [email protected]
    I never received a response.
    I opened a ticket via the payment system, and WPForms refunded the payment.
    Is WPForms going away? Is there no support to even respond?
    Why wouldn’t the process activate and why didn’t support provide any response?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Kenneth Macharia

    (@kmacharia)

    Hey @srshaw3,

    Thank you for bringing this issue to our attention, and sorry for the trouble experienced.

    I regret the issue you have experienced while trying to activate the license. While we don’t usually handle issues that relate to the paid version in this forum, I want to assure you that WPForms is not going away, and we are committed to providing support to our valued users.

    Upon investigating your case, it appears that we have tried to reach out to you via email, but it seems that our messages might not be reaching your inbox. Our records show that the last response from our support team was sent three days ago.

    To address the activation issue and provide the support you need, we kindly request you to check your spam or junk folders for our emails. It’s possible that our responses might be filtered there.

    We understand the frustration this situation has caused, and we want to make things right for you. Would you mind reaching out to us using a different email address through our contact form here? Please share a link ti to this conversation.

    Thank you! I’m looking forward to helping you.



    Plugin Support Kenneth Macharia

    (@kmacharia)

    Hey?@srshaw3,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like help with using WPForms Lite, please feel welcome to continue the conversation.

    Thanks

    Thread Starter srshaw3

    (@srshaw3)

    Thank you, the issue was spam filtering for the support emails. That has been cleared and support has resolved my issue. Thank you for the quick efficient responses ??

    Plugin Support Shawon Chowdhury

    (@shawon001)

    Hi @srshaw3,

    Thanks for the update and we are glad that the issue has been resolved.
    Please feel free to reach out if you need any further assistance.

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
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