WPForms were working fine and now none of them are

  • Resolved tyronere

    (@tyronere)


    1 year, 11 months ago

    WPForms has been my go to contact form builder for years now but recently none of my forms are coming through to my specified emails which means I might have to look for an alternative. Clients are complaining that they are not getting the forms which is not good for everyone. Please can you advise on how I can get these forms working and sending the contacts? I’ve setup a test site on my server and the forms are not working there either.

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  • Hey @tyronere,

    I’m sorry to hear that you’re having issues with email delivery. 

    To troubleshoot the issue, you can check that your form notification settings are configured correctly by following our tutorial.

    If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent directly from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.

    To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

    I hope this helps ??

    Hey @tyronere,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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